NETIQUETTE (Network Etiquette)

For more than 20 years, it is a term that has been gaining global significance as new technologies advance by leaps and bounds. Some societies adopted other similar names, but their function is the same. Coming from the apocope “Net” (Network) and “Etiquette”, “NETIQUETTE” is a worldwide base to take care of good behaviour on the network. Today, we can share much information on this topic in the many spaces distance communication and online information media permit us.

While the ICT world grows up, a new world of communication and information has emerged, which that created the need to establish rules to facilitate and optimize the use of new technologies and networks in all their forms, even more In these times when the whole world has been forced to be on the net for contact, meetings, work, studies, and information exchange.

All these rules are based on general concepts of respect and good communication. We understand that being non-face-to-face means of communication, we frequently forget that our voice tone, our expressions, and our gestures cannot be transmitted accurately, and whoever receives our messages cannot objectively judge our motives and intentions or, maybe they could misinterpret them if we do not express it optimally.

Within this global sphere of relationships, a vast majority have fully learned that there is a world of people with different cultures, religions, beliefs, and positions on the other side of our electronic devices. For this reason, we must apply respect, common sense, and good education to conduct ourselves in a space where everyone fits and deserves the tolerance and good treatment above our particular position. Then this reminds us that the consideration that we expect from others to us is the same consideration that we must give to others.

In addition, our good education and training are visible in our actions, which is increased in the networks; if we are used to being respectful and considerate to others in our face-to-face life, we will indeed show the same online. But, when this does not happen, our lousy behaviour transcends more notoriously. Under this analysis, using “Netiquette” is essential so we all learn to conduct ourselves with the necessary correction.

Globalization has opened great and unthinkable possibilities of benefits in the network, but we also find a significant dark side. We are not always going to be in contact with polite people or with similar principles as ours; for this reason, undervalues like respect, tolerance, and good spirits, prudence must prevail to create and maintain reflective links with those people with whom we do not interact personally, either in a particular aspect or in the business world.

Initially, thanks to a publication of the Institute of Informatics Ethics (CEI – Computer Ethics Institute); – considered the most prominent organization for ethical computer use in the United States, founded in 1985 by IBM and other vital institutions, among them, Washington Consulting Group-, in 1992, they made the hallmark “The commandments for Computer Ethics” created by Ramón C. Barquin.[1]

These commandments recently became popular to persuade good behaviour and ethics in computer use. However, over time they have undergone some modifications. I have taken the liberty of adapting for the benefit of ICTs, considering that a large part of the population has access to a cellphone or other connected electronic devices to the Internet.

Today, these commandments have become a small base of ethics for the world of “Netiquette” since the networks arose from a computer and spread to thousands of social sites, chats, forums, emails, blogs, different types of meetings, and endless connections in which our knowledge and behaviour online are tested. With time, other rules are adapted according to the needs of modernity and technology.

As a reference, we must mention the book “Netiquette” published by Virginia Shea in 1994, which contains “The core rules of Netiquette” [2], and the publication of Sally Hambridge as a directive of Intel in 1995, an official document like a guide to the company employees, to behave on the Internet.

We might recognize that great capacities had been acquired thanks to today’s technology. Let’s assume that the Internet has given us growing power and must be handled responsibly.

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[1] http://www.ethicscodescollection.org/detail/411d6362-5ab5-438b-82de-7a3575412f40

[2] https://coursedesign.colostate.edu/obj/corerulesnet.html

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Written by Claudia STOHMANN R. de A. Communicator, speaker, writer, etiquette and protocol expert, and ProtocolToday writer. 

26 August 2021, Bolivia 

Category: Business Etiquette

Reference: CS260821BE

ProtocolToday is an expert organization, Founded by professionals with years of experience in Cultural Intelligence and Soft Diplomacy. They offer well-researched training programs to help you prepare for the international presence. Enhance your abilities to dine, converse, and present at an international stage.

Become discreet and make your mark!

DOING BUSINESS IN CHINA I

Under cultural and global intelligence criteria, we start a compendium that involves essential details for contact and business relationships in China, a country of ancient culture and traditions.

It is common knowledge, in many respects, their customs are diametrically opposed to Western customs, and unlike many cultures that are dissipating in modernity, China is a country that has taken root in it, which makes it a wonderful and interesting option to get to know, but at the same time, “a complicated group” to access, if you don’t know them at least in a basic way in terms of their paradigms, environment, traditions and even superstitions.

This is one of the most extensive contents because many topics must be deepened for proper development and correction and thus not make mistakes that can be transcendental so as not to lose the course of a good contact or business relationship.

CALENDAR

Ideally, an invitation to do business in China is required and, inevitably, has to be planned for several months. After reaching an agreement, sending the necessary documentation to start the negotiations is feasible.

To make appointments, it is advisable to go to our country’s embassy or consulate to help us prepare for the negotiation visit and guide us on the main steps to follow. Generally, they are willing to provide useful contacts and a list of addresses to get an interpreter to collaborate with details before, during, and after contacts or meetings, since, being a very special culture, it could be very useful to understand the subtleties of everything that is discussed during the meetings.

It is recommended, practically in an unfailing way, to seek the services of a local consultancy to guide in the steps to follow (China is considered a very bureaucratized country). The consultants admirably streamline the necessary procedures and the many issues that arise to reach a successful conclusion in business in this country. Additionally, they will help to prevent fraud, and, on the other hand, their hiring transmits greater reliability for Chinese interlocutors.

These mediators also facilitate the task of getting a good “guanxi,” whose literal translation is: “establish relationships,”; which has become a concept of great relevance in Chinese business culture since establishing a good “chain of relationships” that helps in the development of good negotiations, understanding that they are very ceremonious. It takes patience and tranquility to advance “step by step” at their own pace. They help make it without as much effort as it would take to do it in an isolated way (not to say it would be practically impossible).

Business hours have changed after the pandemic, and a great effort to return to normal life. In some companies, 2.5 – days weekend has been established. Therefore, it will be necessary to coordinate a meeting or visit with anticipation.

The usual office hours were from 8 in the morning to 5 in the afternoon from Monday to Saturday. However, in the larger cities, the westernization of their customs has resulted in working hours from Monday to Friday.

Usually, about schedules and dates, the best business hours are from the morning until lunchtime, and the best dates to arrange interviews and meetings are from April to June and from September to October.

In general, workers have approximately 2 hours at noon to eat (between 12 pm and 2 pm hours). Under a strict and hermetic system, all commercial services and companies remain closed at this time (Even the most necessary).

Under normal conditions, commercial premises are open from 9 in the morning to 7 at night, but, as with offices, the most commercial capital cities could remain open until ten at night.

Fridays are dedicated to internal political issues in most offices and government agencies, and it is not a good date to set up any meeting with these authorities. It is a time known as “political study,” and office workers are unsuitable for other activities.

When scheduling visits and appointments, the Chinese calendar will have many dates that do not usually coincide with the Western calendar. One of the most important dates, for example, is May 1st, when it is customary for shops and companies to remain closed for a week, and the start date depends on the official announcement by the authorities.

Among the holidays established by law are New Year’s Day (January 1st), with a day of rest; the Spring Festival, New Year of the agricultural or lunar calendar, with three days of vacation; the International Day of the Working Woman (March 8th); Arbor Day (March 12th); International Labor Day (May 1st), China Youth Day (May 4th); International Children’s Day (June 1st); China People’s Liberation Army Foundation Day (August 1st); Teacher’s Day (September 10th) and the National Holiday (October 1st), with three days of suspension of activities.

As for the great traditional festivals in China, the Spring Festival, the Lantern Festival, the Purity and Clarity Festival, the “Duanwu” Festival, and the Mid-Autumn Festival stand out.

Ethnic minorities keep their festivals: The “Throwing Water” festival of the Dai ethnic group, the great Nadam festival of Mongols, the “Torch” festival of Yi, the “Danu” of Yao, the “March Fair” of the Bai ethnic group, the “Geyu” of Zhuang, the “Losar” (Tibetan New Year) and the “Ongkor” (the Harvest Festival) of Tibetan ethnic group, and “Tiaohua” (dance with flowers) of Miao.

Finding exactly these dates to plan a business appointment will prevent us from facing “lost time” or other difficulties to negotiate in good time; even more so if the cancellation of an appointment or lateness is considered an offense for the company and person or persons are waiting. We must be punctual in starting relations in the eastern country to start on the right foot. As always, in these cases, the best way will be to arrive sometime in advance and make a subtle prelude until the indicated time. (For them, it is better to come a little earlier than to be late).

DOING BUSINESS IN CHINA II

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Written by Claudia STOHMANN R. de A. Communicator, speaker, writer, etiquette, and protocol expert.

26 August 2021, Bolivia

Category: Cultural Intelligence 

Reference: CS260821CI

ProtocolToday is an expert organization, Founded by professionals with years of experience in Cultural Intelligence and Soft Diplomacy. They offer well-researched training programs to help you prepare for the international presence. Enhance your abilities to dine, converse, and present at an international stage.

Become discreet and make your mark!