Key topics are:

• ProtocolToday training model: a mental model for training performance.
• Design of the process plan: alignment of mission, objectives and results.
• Coaching skills and dimensions.
• Expectations Management: Identify and quantify individual needs, and determine how to process them effectively.
• Professional aspects: ethics and coaching standards.
• Pedagogical and didactic aspects: active listening, open and powerful questions, Socrates’ method, effective dialogues, multiple learning tools (explanation of concepts, questions, tasks, pair discussions and others.) And feedback techniques.
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