TEA ETIQUETTE IN CHINA

Tea drinking in China is a ceremonial and cultural practice with a rich history, and it comes with its own set of etiquette that has been refined over centuries. Here are some critical tea-drinking etiquettes in China:

Respect to Elders:

Always offer tea to the elders or guests of honour first as a sign of respect. This fundamental principle in Chinese culture reflects filial piety and respect for age and experience.

Handling the Teapot and Cups:

Use both hands when offering a cup of tea to someone, especially if they are a guest or elder. This shows both respect and sincerity. Similarly, when receiving tea, it’s polite to accept it with both hands.

Thanking for Tea:

A common way to thank someone for serving you tea without speaking is to tap the table next to your cup with two fingers. This gesture, which dates back to an imperial legend, is widely practised as a silent thank you.

Observing the Tea:

Appreciating the tea’s colour, aroma, and quality is part of the experience. It’s polite to comment positively on the tea being served, acknowledging the effort put into its selection and preparation.

Sipping, Not Slurping:

While in some cultures, slurping is a sign of enjoying the food or drink, in a formal Chinese tea ceremony, it’s more appropriate to sip tea quietly, savouring the taste and aroma.

Refilling Water and Passing the Teapot:

The teapot should not be left empty; offering to refill it with hot water when it’s low is polite. Also, when passing the teapot, ensure the spout is not pointing at anyone, as it’s considered rude.

Handling Your Cup:

It’s customary to hold the teacup with your fingers on the side and your thumb on the bottom, never covering the top of the cup. This allows the aroma of the tea to reach you and shows respect for the tea.

Small Portions:

Pour small amounts of tea into cups, allowing for multiple servings. This way, the tea is always hot and fresh, encouraging communal interaction.

Observance of Order:

In a group setting, observe the order in which tea is served and follow the host’s lead. There’s often a specific sequence intended to honour the guests.

Invitation to Tea:

Inviting someone for tea signifies friendship and respect. Accepting such an invitation is equally essential, as it acknowledges the relationship.

These etiquette concerns drinking tea, showing respect, fostering relationships, and enjoying the moment. While not all of these practices might be observed in casual settings, they are highly valued in formal gatherings and traditional tea ceremonies.

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Writer by Prem Anand, an international Butler

24 June 2024, Switzerland

Category: Business Etiquette 

Reference: PA24062024BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

ETIQUETTE AND PROTOCOL ARE THE KEY TO ACCESS A NEW WORLD

Reflections from the students of the ProtocolToday Academy.
Introduction 

In Spanish, the phrase ‘the cherry on top’ (la cereza en el pastel) symbolizes the idea that something good can consistently be elevated to perfection by adding that extra touch, akin to the irresistible allure of a cherry on a cake. This expression encapsulates the essence of my recent revelation—a profound dive into the subtle and influential realm of etiquette and protocol. 

A Stylish Tool 

Recognizing that etiquette and protocol are indispensable in both professional and personal spheres, they play a pivotal role in shaping a positive image and fostering meaningful relationships. Within the realm of my work as an international coach and speaker, the application of etiquette and protocol yields multiple advantages, encompassing the cultivation of a professional image, the establishment of robust business relationships, the promotion of cultural diversity, adept handling of delicate situations, and the compelling charisma of leaving a remarkable impression through refined manners. 

From navigating the intricacies of handling a business card—still relevant despite my inclination towards sustainability—to the art of dining beside an ambassador, etiquette and protocol act as keys to unlocking a new world. You may have lived without these keys for the entirety of your life, feeling content with your existing knowledge. However, possessing these keys opens doors to a world you may not have known existed, one teeming with productivity and profitability. 

The Master Key 

My professional universe revolves around the cooperative sector and business training, aiming to enhance productivity through a culture of cooperation. My understanding of etiquette and protocol was initially limited to hosting higher-quality events, adhering to essential rules for entertaining special guests and maintaining a proper presentation order. However, this is merely the starting point. 

In my professional endeavours, protocol is the key to unlocking new topics and soft skills that distinguish me in the market, even among individuals or companies within my sector. Recognizing and applying etiquette and protocol according to each country’s unique cultural, religious, and business contexts is imperative internationally, given the inherent diversity in these aspects. Importantly, this knowledge has enabled me to delve deeper into cooperation and solidarity. 

Each culture boasts distinct social norms and expectations, and a lack of awareness or respect for these can lead to misunderstandings and unnecessary tensions. Cultural etiquette, spanning greetings, gestures, and business practices, allows for establishing profound and respectful connections that nurture cooperation and solidarity. Neglecting or misinterpreting religious considerations can result in a lack of cultural sensitivity, potentially jeopardizing professional opportunities or causing avoidable tensions that impede the cultivation of cooperative and mutually supportive relationships. 

In the global business arena, adapting to each country’s specific norms and expectations is paramount for establishing robust relationships and ensuring the success of business transactions. From my perspective, it serves as a testament to clients that I have taken the time to understand 

their codes, customs, rules of engagement, and worldview. Only by comprehending their unique context can I truly delve into developing strategies for cooperation and solidarity. 

In Conclusion 

Business contexts exhibit wide-ranging diversity worldwide, encompassing leadership styles, negotiation techniques, and collaborative practices. Appreciating these variations and respecting local business standards can be the defining factor between international success and failure. Companies and professionals who adeptly apply etiquette and protocols showcase a genuine commitment to cultural adaptation and fortify their business relationships and global reputation. While it’s regrettable that my deeper exploration into business etiquette and protocol did not occur sooner, I am immensely gratified to possess this master key now.

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Writter by Darío Castillo Sandoval, Economist, specialist in local planning and regional development, master in rural development. 

19 de Febrero 2024, Canada

Category: Business Etiquette 

Reference: DC19022024BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

NEW YEAR: “DECALOGUE” OF COEXISTENCE

As 2024 begins, I want to share a simple, didactic and convenient “decalogue” that could help us project an unequivocal and kind stance in moments of undeniable tensions and disagreements due to the events that have afflicted humanity for almost two years. There are also adversities and sufferings which increase our alterations, for which we have avoided being prepared.

Hence, this is the relevance of a “decalogue” that I suggest paying attention to and trying to apply, thinking about ourselves and the well-being of those we interact with. As a substantial component of our subsistence, learning to care about the environment enlarges the spirit and nourishes the interpersonal bond. Experience, affability, consideration and courtesy will make us superior individuals. Below are my ten recommendations.

First, tolerance: an attitude of consideration for the opinions, ideas or attitudes of others despite the discrepancy. It is a central element in achieving virtuous sociability. The illustrator Mahatma Gandhi said: “I don’t like the word tolerance, but I can’t find a better one. “Love pushes us to have the same respect for the faith of others that we have for our own.”

Second, empathy is the ability to understand the thoughts and emotions of others; that is, putting yourself in the other person’s shoes and sharing your feelings. It is not necessary to go through the same experiences or agree to interpret those around us; It is a process of understanding, acceptance and prudence.

Third is emotional intelligence: willingness to perceive, express, and manage excitement. Its internalisation makes the difference between behaving acceptably and being out of place in specific contexts. It involves recognising one’s impressions and facilitates problem-solving. It has irrefutable usefulness when we go through high rates of unrest.

Fourth, values are norms that guide behaviour, a kind of inspiring “lighthouse” of the right path we must take. In this sense, they constitute the determining framework of our positive actions. Its application requires categorical integrity, perseverance and coherence. They ensure our correct conduct in all fields of human activity.

Fifth, common sense: logical knowledge accumulated throughout life experience and whose validity is accepted by us. It is a kind of “seventh sense” capable of warning us about good or bad and how to act and reasonably judge everyday situations.

Sixth, belonging: identifies and integrates groups or collectivities to assume a set of concerns, ideals and aspirations. It allows us to grow and commit to issues of our habitat. It will encourage our adhesion and participation with the community and, likewise, the development of actions aimed at the public good. Demonstrates our citizen convictions.

Seventh, solidarity: one of the most transcendent principles that arouse our sensitivity and reaction to the suffering of others. Encourages empathy and increases self-esteem and achievement standards. It makes it possible to forge a bond of cohesion in a society severely affected by indolence, apathy and individualism.

Eighth, culture is essential in our evolution as lucid beings capable of conceiving the world. It encourages critical analysis, promotes remarkable wisdom, and increases social skills and outstanding understanding of human diversity. It is an inexhaustible and humbling source of enrichment.

Ninth, education: the process in which we have been formed – in our various stages – and the characteristics of how we behave and relate. It expresses the dimension of our ability to coexist and opens new doors in work, personal relationships, etc.

Tenth, assertive communication: revealing our thoughts, feelings and beliefs with empathetic criteria, firmness and persuasion. It implies giving up any manifestation of submission and aggressiveness. It is a quality that demonstrates excellent soft skills, solid education, and reasonable security and contributes to excellent interpersonal relationships.

I long for a dawn of illusions, introspections, projects and intentions that will remain latent beyond the usual and ephemeral joys. I hope that, sooner rather than later, kind consciences will prevail. Let us make the decision to lay, with dedication and without fainting, the foundations of a community in which agreement, deference and love predominate.

In this regard, I reiterate what I stated in my article “My Year-end Reflections” (2020): “Let us make an honest effort to accept each other and conceive harmonious reciprocity framed in coexistence, respect and understanding; away from discrimination, marginalisation, prejudice, harsh confrontations and absence of good manners. It would be a good idea to propose to be better men and women and, especially, to lead the change we demand. Let’s make each act a reference for inspiration, no matter how small.”

I greet with renewed enthusiasm the neighbours of goodwill who offer their genuine contribution to the long-awaited construction of a community capable of internalising harmonious coexistence, attachment to others and peace as sublime and imperious endeavours. Let us act with rationality, benign correctness and good sense: we will make the long-awaited dream of a better world viable. Congratulations, good luck and joy!

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Writer by Wilfredo Perez, 

11 January 2024, Perú

Category: Business Etiquette 

Reference: WP110123BE   

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

IS THERE ONLY ONE CORRECT WAY TO EAT?

Several centuries ago, the social Protocol and the Etiquette at the Western table allowed the image and the development in the way of eating, to reveal the level of education of people with a social lifestyle or a privileged status. , as it happened in the old monarchies, where the courtier was known and chosen, for such behavior.

Thanks to globalization, it would be expected that in our times, a significant majority knows this development. It should be natural and well-managed but mainly appropriate to the uses and customs of the different societies that make up our hemispheres.
Just as sushi became fashionable and many make an effort to eat with chopsticks, it would be interesting if there was a similar concern to learning to eat correctly with a knife, fork and spoon or the other ways other cultures take it.

It is known that since the last century, the diplomatic world has focused on the “Continental Style”, which is considered the elegant, formal, practical and “universalized” style for business and high-level meetings; however, it cannot be denied. That the “American Style” exists, or with the fingers, or with a spoon and fork, or with chopsticks, or with the traditions of a “European Style” -(assimilated by many as the continental style)- that refuses to disappear.

And although it is still seen in forums and participation groups on these issues, that there are radical positions of specialists in these matters about “what is the correct style of eating” disqualifying what does not resemble the continental style (often wrong taught), we are the specialists who defend RESPECT, good EDUCATION and COMMON SENSE as the foundations of good behavior, guiding us to adapt to the uses and customs of the wide world diversity.

When we get carried away by conventions, it is possible that we sin as disrespectful and lacking in good manners. As an example, it was the case so mentioned in Canada in 2006, when the Filipino boy Luc Cagadoc, then seven years old, was repeatedly humiliated along with his mother by the authorities of his Lalande school in Roxboro, for acting by his culture by eating with a fork and spoon and not eating “properly” with a knife and fork, like the way you eat in Canada.

Something similar happens with the “experts” who insist on abolishing the “American Way” because they consider it impractical or inappropriate. Could it be that they would also be willing to go around the world to judge and criticize the other ways of eating that do not fit the style recently imposed at the end of the last century as a fashion?

We should respond effectively to the need to accommodate ourselves with an open mind to the differences that enrich the culture of our planet. Those cultures that historically have been modifying procedures and practices that since their origins have given rise to current practices such as the “Continental Style”, the “American Style, Zigzag or Switch”, and the “European or Hybrid / Fusion Style” that It brings together the “British”, “French”, “Italian” or “German” forms that historically, thanks to the royal houses and the aristocracy, set trends for the Western world, as well as other cultures, established their different ways of eating, thanks to religion or other particular traditions.

For everything written, the current “experts” should be called to show our expertise with all the knowledge that involves the cultural intelligence demanded in these times, to fulfil a complete role of teaching, without obtuse and disrespectful positions, which many times they only confuse those who want or need to know more about these topics.

Finally, to clarify the concepts expressed, these criteria are pointed out, which are openly exposed for the consideration and opinion of readers, knowledgeable about the subject:

  • The ‘Continental Style’ emerged as a fashion in Europe (England and France) in the middle of the 20th century, and over time, it became the globally accepted style to put into practice the Western way of eating with a knife and fork, as the ‘diplomatic style’.
  • The ‘4 Step Style’ used for eating since the Middle Ages before the acceptance of the fork was the root of the ‘American Style’ and other European or hybrid styles, which, in many cases, strive to remain valid until today, in some conservative societies.
  •  “Hybrid Styles” or “Fusion” have emerged thanks to the use of the ‘Four Step Style’ practised in many ancient European schools with the inclusion of the “Continental Style”, allowing formats to be taught with certain variations to this day.
  • The instructors of “Etiquette at the Table” are obliged to know these historical references and the variations that exist in the world to teach their students the different forms without giving rise to unfortunate confusion that arises when living with the different cultures of European countries and other continents, which generally show customs alien to the initial and conventional instruction.
  • The experts in “Etiquette and Protocol” should be responsible for knowing the various correct ways in terms of origins and traditions of the different “Styles of Eating” to have an open and transparent vision based on respect and integrity. The adaptability of a well-educated person who operates in a globalised world, without judgments or criticism, which go against good manners and good customs.

Under the concept that “differences enrich”, I open a thread to give value to ideas or opinions about what is exposed.

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Writer by Claudia STOHMANN R. de A. Communicator, speaker, writer, etiquette, and protocol expert. 

12sd July 2022, Bolivia 

Category: Business Etiquette 

Reference: CS12072023BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

HANDLING CUTLERY DURING A DINNER

How you handle cutlery at dinner will determine how confidently you represent yourself at the table. As a result, table manners are critical; they reflect your overall etiquette. Focus on meeting new people, getting to know them well, and expressing yourself during dinner. Using cutlery correctly will keep you comfortable and avoid any embarrassing situations. It also entails respecting others and yourself. It will take a long time for you to make a good impression.

Cutlery

For centuries, people have used cutlery. It can also be seen that the shapes, sizes, and placement differ from one culture to the next. Cutlery is handled differently in each culture. Every culture has one thing in common: it was invented to make life easier. Cutlery allows us to eat more comfortably, which also means we consume more civilly. How you eat, drink, and behave at dinner reveals a lot about you. Properly handling cutlery necessitates understanding how each piece of cutlery is dealt with and for what purpose.

Eating styles

There are two major eating styles in the world: American and European. We will also talk about the Indian style of eating.

American Style: The fork is held in the left hand and the knife in the right to cut the food. The logic behind this style is that most people are right-handed, so the fork is switched to the right hand to bring the food to the mouth. As a result, shifting to the right hand is more practical. This fashion is popular in the United States.

The European style is also known as the continental style. This eating style is more global and is famous all over the world. The fork is always held in the left hand, and the knife in the right in this style. No, Whatever culture you represent, learning the fundamentals of cutlery handling is essential.

What about finger foods? 

Some foods, such as burgers, French fries, and corn on the cob, are best eaten with your fingers. Pizzas are also finger foods that can be eaten with your fingers.

How do I eat challenging foods?

In a formal setting, some foods may require more effort to cut and eat. I would advise you to avoid trying anything new at a formal event. You don’t want anything to go wrong, so stick to foods that are simple to cut and eat, such as spaghetti, noodles, and fish. To begin, practice eating it at home.

Indian Culture

In India, traditional and modern eating styles coexist. Food is considered holy. It is revered, carefully prepared, and offered to the gods. Eating with your fingers is thought to be more respectful of the food. Eating with your fingers is an act of art. The goal is to feel, touch, smell, and taste the food.

It is customary in south India, where I grew up, to serve food on a banana leaf; one should not use cutlery while eating on a banana leaf. Desserts, on the other hand, can be eaten with a spoon. Maintain your calm when you are unaware of specific settings. Take cues from others, take a deep breath, and follow others if confused.

Remember that the golden rule of etiquette is always being at ease. Respect for others and yourself is demonstrated through courtesy across cultures. Be true to yourself when it comes to eating. There is no such thing as a good or bad eating style. Etiquette rules were established to simplify life and serve its logic from their inception. The key to mastering cutlery handling in practice.

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Writer by Kruti Shah, a specialist in Etiquette

1st  May 2023, India 

Category: Business Etiquette 

Reference: CS010523BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

IMAGE IS POWER AND INFLUENCE

In the study conducted in 1999 by CEO Magazine and Hill & Knowlton, they explained that: 96% of CEOs believe that reputation is essential for their company. 77% believe that a positive reputation helps sell their products and services. 61% think that a positive reputation makes the organisation attractive to employees. 53% believe that a positive reputation increases credibility during crises, as Tamás Csordás, M.B.A stated.

So why is a corporate image important for a brand’s perception and reputation? How can a business or individual use a corporate image to their and the company’s advantage? Here are three tips that you can implement right now.

“Presenting a positive representation of yourself is a key component of experiencing professional success…..Creating a professional look can help you command attention and serious consideration at work.” Indeed.com

Dress and Grooming

Whether or not we know about it, humans constantly scan for clues. Research conducted by Willis & Todorov, 2006, found that it takes only a split second to make a first impression. Part of the first impression is how we dress and groom. Clothing and grooming tell a story, so how do you and your employees measure up?

Each morning or evening, could you give a few minutes of thought over the clothes you will wear the next day and ask yourself if it best represents the message I am selling? And does it further the company’s reputation?

Grooming is presenting oneself in a clean and tidy appearance and manner. Imagine if a flight attendant served you on a long-haul flight with a curry stain on their tie and sweat marks on the back of their shirt. What would you assume of this person and the company? You would always want to stay within your pitch and image.

Take a second to check your grooming before leaving the house and entering work. Carry and store items of clothing just in case of accidents. Being prepared is vital.

‘Positive Reputation = Capital’ Nyárády and Szeles

Customer Service

When you read a restaurant or café review, what do you notice? People will talk about the products first and the service second. Good customer service is essential as it inspires client retention and brand loyalty, assisting in business growth. What makes excellent customer service in a tech-obsessed world? The human touch. How can we provide the human element in client relations?

When a client or customer enters the premises or business property, greet and assist them within thirty seconds; if there is a few people to greet, take up to one minute to say hello.

Use positive speech when addressing a product or dealing with a situation. The right words can prevent miscommunication and arising disputes. For example, instead of using ‘Ava is not available, can I take a message?’ use ‘currently Ava is away from reception, can I have Ava call you back?’

Business Communication

“Effective communication is a vital tool for any business owner. Your success at getting your point across can be the difference between sealing a deal and missing out on a potential opportunity.” Queensland Government, Australia

All businesses do it…and that is to communicate, constantly sharing and giving information between clients, customers and employees. Doing so keeps businesses busy and products or services sold, bought and delivered. How can we communicate efficiently and effectively?

Only some people are Harvard scholars and have perfect sentence structures! Quickly dealing with this is using paid online apps such as Grammarly or free platforms such as Google Docs or even your email service. These are helpful tools for analysing the text’s spelling, grammar, punctuation, and clarity.

Email is great for transmitting almost anything, and business heavily relies on this resource. Have you ever gotten two emails from the same person? The first is the original email telling you to ‘see the attached document’ and the second apologising for not attaching the document. Forgetting to send attachments with your email is crucial to maintaining consistency and trust. Why not connect the copy you want to send before typing your message and sending it?

We can conclude that knowledge about dress codes, business etiquette and effective communication are soft skills that will guide you in building the personal and corporate image you want to convey to have the desired success.

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Bibliography & Links

https://www.indeed.com/career-advice/starting-new-job/importance-dressing-professionally-at-work

Corporate Identity With Special Regards To The Human Factor, Tamás Csordás, 2008, University of Miskolc, https://www.academia.edu/4513810/Corporate_Identity

https://www.business.qld.gov.au/running-business/marketing-sales/managing-relationships/communicating-effectively#:~:text=It%20is%20crucial%20to%20communicate,turn%20improve%20morale%20and%20efficiency

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Writer by Elizabeth Soos, Etiquette Expert

04 March 2023, Australia

Category: Business Etiquette 

Reference: ES04032023BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

IMPORTANCE OF ETIQUETTE AND PROTOCOL IN THE MODERN ECONOMIC CLIMATE

The age of globalisation swiftly moved from a phenomenon to ‘business as usual’ and has taken a permanent place in the broad spectrum of a progressive and future-oriented enterprise. In parallel, soft skills and cultural awareness axiomatically grew in importance. A new plateau of Millennial and Gen Z consumer society had placed its permanent mark on how businesses and the economy are expected to conduct their affairs, closing the disparity and gap between profits, sustainability, and social responsibility.

As global consumers changed, it painted a compelling picture to anyone able and willing to adapt and recalibrate, ensuring that their core values, products or services align with the standards of the progressive world. For many, especially more conservative institutions, such rapid changes may have felt like something far removed from the realm of their expectation. Most of us know, however, that not being willing to alter does nothing to mitigate the inevitable. Ayn Rand, in her unique blend of enigmatic curiosity and ‘blinders off’ attitude, said it best: “We can ignore reality, but we cannot ignore the consequences of ignoring reality.”

Switching one’s vocabulary and demeanour depending on the audience is the most important soft skill anyone can possess and cultivate in the modern world. Social and Business Etiquette is a crucial and imperative skill for growth, competitiveness, talent acquisition and retention. It is a delicate, subtle, but indispensable art which is increasingly becoming a common denominator of all successful, recession-proof businesses. Whilst globalisation, in its essence, should mean the standard set of rules and simplified approaches to the operational procedures, it is rather evident that Japan and Brazil, Kuwait and Iceland or Malaysia and Namibia have some fundamental cultural nuances, which, if acknowledged and embraced can become a building block of long and prosperous partnership or talent acquisition.

Modern Business Etiquette learned, continuously developed, and applied properly not only erases the vast margins for faux pas and errors but also cultivates a skill of foreseeing key facets of any given situation. The art of conducting oneself properly and appealingly around any given culture of an individual of any professional or academic level moves far beyond a list of dos and don’ts or any other rigid convention of the upper echelons of society. It moved beyond proper handshakes or dress codes, engulfing a wide range of soft skills, emotional intelligence, and social responsibility. It would be respected if I was to summarise Social and Business Etiquette and Business Protocol in one word.

Respect, easy enough to define and comprehend, means and is perceived by different individuals and vast segments of society in a very another way; hence in modern society, one must be able to navigate swiftly in this ever-changing climate. Social or Business Etiquette is an outdated concept and not a helpful tool to address these matters. On the contrary, Etiquette, just like medicine or technology, develops, adapts, and refines with each wave of change. A thorough knowledge of Etiquette and protocol and a proper application of that knowledge is an elevation tool for individuals and the organisation. In the post-pandemic world, connected by the internet, where human recourses increasingly work from home, it provides the blueprint for communication over the telephone, emails, Zoom, Teams or any other virtual platform. The proper and respectful behaviour during virtual conference meetings with colleagues, clients or business partners was hardly noted pre-March 2020. Today, however, not only international but also a staggering proportion of domestic business interactions are exclusive via virtual platforms. Precisely here is where Etiquette levels the playing field. Real-life interactions and vastly different to virtual or electronic ones; hence even if one has exceptionally developed face-to-face skills, this may translate into something other than digital communication. How we express ourselves and come across to others is a fundamental particle of how others perceive us.

All being said, one may be under the impression that Etiquette and Protocol can be a long-term learning curve, trial and error experience, rather than something that has to be learned, digested and studied as its separate discipline. A hallmark of a polite, well-brought-up, professional and refined person is that these people will never correct if one makes a mistake, but very seldom to never at all will give the same opportunity or business offer if both written and unwritten rules were not adhered to. At a certain level in business, and any other aspect of life for that matter, there is no room for mistakes or errors in the areas where one is expected to know what, how, who and when. In the information age, ignorance is a choice, and not knowing will not absolve anyone from negative impressions. This applies not only to conducting business at the corporate level but also to recruiting the best talent. As human recourses increasingly pay attention to the culture within the organisation, the core values must be lived not only outlined to attract the best talent. Staying one step ahead of impending change or uncertainty is not easy but necessary and paramount.

Utilising Etiquette and Protocol across the entire spectrum of business and corporate is an integral pre-requisite to personal progression and organisation prosperity. Etiquette has to be learned and embraced as often as we champion technological changes, as in any given change and innovation, there are rules surrounding that transition. The efforts or recourses spent on learning rules of Etiquette and Protocol will always far outweigh the risks or consequences that can be incurred by not knowing. Above all, progressive and future-oriented individuals or organisations are proactive entities, not reactive. Taking proactive steps and delving into the art of Etiquette and Protocol yield far-reaching and long-lasting results.

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Writer by Anastasia Matel, Etiquette and Protocol Specialist.

27 March 2023, United Kingdom

Category: Business Etiquette 

Reference: AM27032023BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

THE ART OF COMMUNICATION IN BUSINESS

With the high usage of our mobile devices and other forms of media communication, people are shredding their common everyday skills of face-to-face interactions. Some people have difficulties when faced with the task of mingling in a crowd of unfamiliar and sometimes familiar acquaintances. We’d rather send a text message to someone in the same room than hold a personal conversation or avoid communication altogether. 

Good communication skills are still a vital part of our everyday interactions. A good Conversationalist can talk to anyone about anything in a laid-back, casual manner that sets people at ease. They can make a stranger feel like they have known them for years. Some people have a natural “sliver-tongue.” Being prepared with good communication skills will boost your chat in ways that make you a valued party guest or set you apart at a networking event, company functions, or a simple social gathering. For starters, listen more than you talk.

Ironically enough, the key to being a great conversationalist is not in the talking but in the listening. If you are conversing with someone and doing all the talking, you are probably the only one interested in what you say. Listen to what others have to say and listen well. This will also lead to questions you can ask to progress the conversations further. When asking questions, ask open-ended questions. Open-ended questions encourage the respondent to elaborate or provide details in their response. Closed-ended questions with a simple yes or no reply will ultimately send the entire conversation on a downward spiraling dead-end. 

Avoid political and religious topics unless you are attending your political party’s convention or a familiar religious function. Both of these areas deal with personal matters for many people and are not good for light conversations in mixed gatherings. They can sour a mood quickly. Also, keep in mind not to ask questions that are too personal or insulting. You want to make friends, not enemies. 

Take your turn. Whether the conversation is with one person or several, join in. A conversation is a group project with each person playing a part. Don’t just stand around like an eavesdropper. 

Contribute to the conversation. This is prime time to ask open-ended questions if you have nothing to add. On the other hand, don’t overshare or monopolize. It’s not a monologue. 

Everyone should contribute. When you add to the conversation, avoid talking or directing your conversation to only one person. Make eye contact with others in the group. Be careful not to interrupt others. 

Don’t be a Debbie or Donnie Downer. No one wants to engage in a conversation with someone who has nothing but negative comments about everything. People will exit your presence fast! It’s the quickest way to find yourself alone without anyone to engage with. Try to find the positive in the conversation and respond to that. 

Don’t engage in “one-upping.” So, what is one-upping? That is when you try to top someone else’s story. If you have a good story to share, find a way without making the other person feel their story was of no value. Not only is one-upping petty, but it’s also very rude. You may have a terrific story to tell but reconsider at the risk of deflating someone else’s balloon.

Think before you speak. Most foot-in-mount moments occur because of a failure to think before speaking. You never want to be offensive, and you don’t want to embarrass yourself or others. Be careful what you say. You never know who’s listening, nor do you know who others know. 

Be prepared with what to say and not say. Before you attend your event, think of some general topics and questions that will be of interest to anyone. “One of the easiest ways to start a conversation or stay in touch always offers value.” (Kesha Kent, Networking Is Your Superpower). Most of all, be friendly and confident. This will help you to be a savvy conversationalist. 

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Writer by Renita Jackson, Etiquette Specialist

14  June 2022, USA 

Category: Business Etiquette 

Reference: RJ14062022BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

PERCEPTION ABOUT SUCCESS

Success is related to the conclusion of notable professional performances in our society. Consequently, there is a perception that it should be reflected in the possession of material goods, status, power, fame, and other components. For this reason, it is convenient to develop a discrepant notion.

It is common to meet people -of all ages, origins, and conditions- who work, save and struggle to achieve it. There is the mistaken impression that Success is distant, unattainable, and, by the way, is associated with comfort and social prestige.

The prosperous Mexican tycoon Carlos Slim Helú -one of the richest men in the world- offers an interesting, simple, and different appreciation: “Success has nothing to do with what many people imagine. It is not due to the noble and academic titles, nor to the inherited blood or the school where you studied. It is not due to the dimensions of your house or how many cars fit in your garage. It’s not about whether you’re a boss or a subordinate; or if you are a prominent member of social clubs. It has nothing to do with the power you wield or if you are a good administrator or speak beautifully if the lights follow you when you do it. It is not because of the clothes or if you put the dazzling acronyms that define your social status after your name. It’s not about whether you’re an entrepreneur, speak multiple languages, or are attractive, young or old.”

Likewise, in his letter to the university community (1994), he presents a profound and truthful reflection: “… Success is not doing things well or very well and having the recognition of others. It is not an external opinion; it is an internal state. It is the harmony of the soul and its emotions, which needs love, family, friendship, authenticity, integrity”.

From my point of view, the compliments, promotions, and distinctions received at a professional and work level are not always synonymous with Success. Relating it to the external is a mistake. Its full achievement is observed in the inner world of each one of us. In our personal, spiritual being and, therefore, in the attitude assumed towards life.

I like the words of the Mexican intellectual José Luis Barradas Rodríguez: “Being successful in the little things you do lifts your spirits and self-esteem and prepares you to be successful in the big things you do.” There is the central point of my reflection. Victory begins with achievements and conquests forged by perseverance and commitment inspired by self-esteem.

Purify the internal sphere of fears, suspicions, obstinacy, grudges, complexes, and negative feelings that contaminate the positive vision of tomorrow and, therefore, slow us down. Let us be able to carry out an intense internal cleaning to achieve our development and growth.

Let us avoid worrying about the external, as is usual in third-world societies. An expert with outstanding academic degrees, a good salary, car of the year, large credit cards, the latest fashions, and a member of representative social clubs, yet overwhelmed by hatred, conscience, prejudice, frustration, and family heartbreak. , etc. Will it be successful? Those who do not know the details of their sphere could probably envy their “success.”

Let’s avoid placing this qualification on a mortal only because of his labor and economic merits. Let’s look beyond what is related to work to assess other areas -we do not perceive with the naked eye- and judge what has been achieved by our peers. Let us be diligent and profound in our observations. Also, let’s take what they can make us believe about our supposed triumphs with serenity.

On more than one occasion, I think of its complex definition. Each one has, with all rights, their evaluation and interpretation that is reflected in the actions destined to achieve Success. One man may believe that Success has a job, another being a general manager, and a third becoming the company’s owner. What is questionable is necessarily “uniformizing” Success with the superficial, material, and monetary, without considering what life offers to achieve personal improvement beyond competitiveness in the labor market.

A few weeks ago, two of my students from the San Ignacio de Loyola Institute (ISIL), Allinson Liza and Fiorella Larrea -students full of commitment, talent, hope, goodwill and who feed our illusion in teaching- asked me: Which do you think What is the factor for Success? I answered: “I believe that Success is in a sum of small details. If they remember her when she leaves; if you leave a positive mark in this life; if along its path it shed seeds and others picked them up; if more people consider you their friend than those who you suppose to be their friends; if he manages to get up every day with a clear conscience, exhibiting clean hands and pockets; if you have inner peace and enjoy your work, you are successful. In such a way that my definition differs from the one that, by custom, is had in our environment”. Welcome Success, dear reader.

http://wperezruiz.blogspot.com/

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Writer by Wilfredo Peréz, teacher and consultant in organizing events, protocol, professional image, and social etiquette.

31 May 2022,  Peru 

Category: Business Etiquette 

Reference: WP31052022BE    Photography: Aziz  Acharki

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

QUALITY FIRST IMPRESSIONS  

As the business world slowly reopens post-Covid, many people are finding the need for in-person connections for job interviews, first day on the job, career fairs or maybe networking events. Whatever the reason for your face-to-face interactions, be prepared to make your connection a standout exchange. Here are six steps to help you make quality first impressions as you approach others.

Stand during an introduction- Unless you are at the dining table or have some impairment that might cause difficulty doing so, you should stand. It is not only a professional thing to do; it’s a courteous gesture that shows respect to the other person. It lets the other person know you are eager to meet them.

Smile – It improves your face value! A smile is a universal language. You may be wearing a designer dress or a custom-tailored suit, but a warm smile is a valuable and positive feature that will add volumes to your appearance. It lets others know you are friendly.

Make Eye Contact – Avoid looking down at the floor or the scenery behind the person. Look people in their eyes during an introduction and when holding a conversation with them. It helps build your confidence and shows your interest in others—many people with low self-esteem struggle in this area. If you need help, try this tip; when talking with someone, look at the bridge of the person’s nose. It looks like you are still looking into their eyes.

Shake Hands – It shows excellent manners to shake hands with the person you meet. Shake with your right hand, which is acceptable by most cultures globally.

Shake for approximately 2-3 seconds or two up and down hand pumps. No wimpy wilted fish handshakes and no bone-crushing ones either! If you tend to have clammy hands, dry them before shaking someone’s hand. Keep a handkerchief or tissue in your hand for a quick dry-off before a shake. No one wants to shake a wet hand.

Say Your Name – Say both your first and last names. If you have an honorific or title such as Dr. or Mrs. or a designation such as PhD, M.D., or Esq., avoid using it for yourself while making general introductions. Just give your name. You may use the honorific if necessary in the introduction, such as a doctor meeting a patient’s family for the first time.

Repeat Their Name – When introduced, repeat the person’s name to make sure you pronounce it correctly. It also helps you remember their name and makes the other person feel respected. When parting, repeat their name and let them know it was a pleasure meeting them.  If you forget a person’s name, apologise, and ask them to repeat their name for you. By the way, if someone mispronounces your name, kindly correct them. No harm done.

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Writer by Renita Jackson, Etiquette Specialist.

02 May 2022,  U.S.A 

Category: Business Etiquette 

Reference: RJ02052022BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”