SELF-REFLECTION ON DEVELOPING A GLOBAL MINDSET

Reflections on the most relevant points learned during the ProtocolToday Academy Global Mindset Executive Masterclass Program, specifically on protocol and etiquette in the diplomatic and business fields. During my professional career, I have had the opportunity to participate in numerous diplomatic activities and meetings, which has led me to understand the importance of protocol and etiquette in the success of relationships.

In this sense, protocol and etiquette, both in diplomacy and business, are essential tools for establishing and maintaining effective and respectful communication with others. They are the pillars that support the appropriate standards of behaviour and conduct in the political, social and business spheres. Following these standards creates an atmosphere of professionalism, courtesy and mutual respect, which fosters trust and strengthens business relationships.

One of the main lessons to highlight is the importance of punctuality. Arriving on time to meetings and appointments demonstrates commitment, respect for the time of others, and a professional attitude. In addition, proper clothing is also an essential aspect of business and diplomatic etiquette. Dressing appropriately for each occasion shows respect for others and helps project a professional image.

Another crucial aspect of the business protocol is greeting and treatment of others. It is essential to greet cordially and respectfully, using the titles corresponding to the position held by the person and respecting the hierarchical levels. In addition, body languages, such as eye contact and a firm handshake, is important in establishing an excellent initial impression.

Proper communication is another essential element. It is important to speak clearly and maintain an appropriate tone of voice in all interactions. Listening carefully to others, showing genuine interest, and avoiding interruptions are key aspects of effective communication.

Likewise, respect for the hierarchy and the rules of courtesy is fundamental in business and diplomacy. When interacting with people from different levels of the hierarchy, it is essential to show deference and treat each individual respectfully, regardless of their position.

Punctuality, appropriate clothing, respectful greeting, effective communication and respect for others are some essential elements of protocol and etiquette. These aspects contribute to establishing solid, lasting and successful relationships in the diplomatic sphere and the business world.

In my reflection, through the Protocol Today Academy program, he reinforced my knowledge and understanding that protocol and etiquette are rigid rules and reflect the fundamentals of courtesy, respect, and professionalism. By integrating these practices into my day-to-day professional, he experienced how they can positively influence my relationships and professional growth as a Panamanian diplomat.

Protocol and etiquette in business are essential to establish successful and lasting relationships in the business field. By following these standards, we show respect, courtesy and professionalism towards others, which contributes to strengthening diplomatic and commercial relations and mutual success.

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Writer by Renato A. Famiglietti Moreno, Second Secretary Diplomatic and Consular Career of the Republic of Panama to the Kingdom of The Netherlands

22sd June 2023, The Netherlands

Category: Diplomacy

Reference: RF22062023D    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

THE IMPORTANCE OF CULTURAL UNDERSTANDING IN DIPLOMACY

Introduction

Cultural understanding in diplomacy is the awareness and appreciation of the diverse and complex aspects of culture that shape the identities, values, beliefs, and behaviours of people and nations. It is also the ability to communicate, interact, and cooperate with people from different cultural backgrounds respectfully and constructively.

Importance of Cultural Understanding in Today’s globalised world

Cultural understanding in diplomacy is relevant in today’s globalised world because it can enhance mutual trust and respect among countries and peoples. By being aware and appreciative of the diverse and complex aspects of culture that shape the identities, values, beliefs, and behaviours of others, diplomats can reduce stereotypes, prejudices, and misunderstandings that may hinder effective communication and cooperation.

Secondly, cultural understanding in diplomacy can foster dialogue and cooperation on global issues that require collective action and coordination. Many of the challenges and opportunities that the world faces today, such as climate change, human rights, trade, security, and development, are influenced by cultural factors and perspectives. By understanding and respecting these issues’ cultural diversity and complexity, diplomats can find common ground, generate creative solutions, and build partnerships.

Thirdly, cultural understanding in diplomacy can promote peace and stability. Culture can be a source of conflict or a resource for peace, depending on how it is perceived and managed. By recognising and addressing the cultural dimensions of conflicts, diplomats can prevent or resolve disputes arising from cultural differences or grievances. By promoting and supporting the cultural rights and aspirations of people and nations, diplomats can also contribute to preventing violence and extremism.

Finally, it can protect and advance each country’s national interests and values. Culture is an integral part of a country’s identity, image, and influence it has in the world. Diplomats can enhance their country’s soft power and cultural diplomacy by communicating, showcasing, and sharing their culture with others. By being able to appreciate and learn from the culture of others, diplomats can also enrich their country’s knowledge and innovation.

In addition, cultural understanding in diplomacy can enrich the diversity and creativity of humanity. Culture is a dynamic and evolving expression of human creativity and heritage. Diplomats can foster intercultural dialogue and exchange by celebrating and sharing civilisations’ cultural achievements and contributions. By protecting and preserving cultural diversity and heritage, diplomats can ensure its sustainability for future generations.

How can cultural differences impact Diplomatic Relations?

Cultural differences play a role in diplomatic relations and negotiations, as they can create communication barriers that hinder the process. It’s necessary to understand how counterparts from different cultures perceive your culture and research them; before entering negotiations. Negotiators should prepare to cope with cultural differences when making deals in several countries, as the diversity of the world’s cultures makes it impossible to understand them all.

Different cultures have negotiation styles and techniques that can impact the negotiation process. For instance, physical touching is a cultural norm that can affect negotiations, and regional Chinese negotiation differences exist in intra- and international negotiations. One of the significant challenges when negotiating with people from different cultures is the potential for misunderstandings, such as interpreting the American drive to stipulate all contingencies as a need for more confidence in the underlying relationship. Another challenge is the potential for negative perceptions of one’s culture, which could negatively impact the negotiation’s outcome. Knowing how others perceive your culture and adjusting your approach during negotiations is crucial for better results. In conclusion, cultural understanding plays a significant role in diplomatic relations and negotiations. Understanding cultural differences can help overcome communication barriers and lead to successful negotiations that benefit all parties involved.

Strategies for developing cultural understanding.
Some tips for diplomats to develop cultural understanding are:

Start with your own culture. Culture is not limited to race, ethnicity, or family background; it encompasses all the parts that make up a person. It also considers your workplace, school, and the people you spend time with. By reflecting on your culture and how it shapes your identity, values, beliefs, and behaviours, you can become more aware of your assumptions, biases, and preferences. You can also appreciate the diversity and complexity of culture and how it influences different aspects of life.

Admit what you don’t know. Humility is the key to cultural understanding. Identifying and taking responsibility for gaps in your knowledge and understanding creates space for dialogue and learning. Sidestepping questions and avoiding certain topics can impede one’s communication and ability to navigate within cultural differences. As long as you ask with a genuine desire to learn, most people will be more than happy to answer. You can also research and seek reliable sources of information about different cultures.

Make local connections. Find local organisations or venues that work with a cultural group you’re interested in and stop by. You can also attend cultural events or festivals that showcase the arts, music, food, or traditions of different cultures. These are great opportunities to interact with people from different backgrounds, learn about their culture, and enjoy their cultural expressions.

Pay attention to non-verbal behaviours. Communication is about words, gestures, facial expressions, eye contact, posture, tone of voice, and silence. Different cultures may have different meanings and norms for these non-verbal cues. For example, some cultures may value direct eye contact as a sign of respect and honesty, while others may consider it rude or aggressive. By observing and learning about the non-verbal behaviours of different cultures, you can avoid misunderstandings and show respect.

Exchange stories. One of the best ways to develop cultural understanding is to share personal stories and experiences with people from different cultures. Stories can reveal much about a person’s culture, values, beliefs, and perspectives. They can also create emotional connections and empathy among people who may otherwise have little in common. By exchanging stories, you can learn more about yourself and others and discover points of commonality and difference.

The importance of empathy, patience, and active listening in cultural understanding are:

Empathy is the ability to understand and share the feelings of another person. It is essential for cultural understanding because it helps you to see things from another person’s point of view and appreciate their emotions and motivations. Empathy can also reduce negative feelings such as fear, anger, or resentment arising from cultural differences or conflicts. Empathising with them can build trust and rapport with people from different cultures.

Patience is tolerating delay or difficulty without getting angry or upset. It is necessary for cultural understanding because it helps you to cope with uncertainty and ambiguity that may arise from cultural differences or misunderstandings. Patience can also prevent you from making hasty judgments or assumptions based on stereotypes or prejudices. By being patient, you can give yourself and others time to learn and adjust to different cultural situations.

Active listening is paying full attention to what another person is saying and showing interest and feedback. It is vital for cultural understanding because it helps to comprehend and retain the information that another person is conveying. Active listening can also demonstrate respect and curiosity for another person’s culture and opinions. By actively listening, you can avoid miscommunication and confusion resulting from cultural differences or language barriers.

Conclusion

In conclusion, cultural understanding is crucial in diplomacy for building solid and lasting relationships across cultures. It helps to promote mutual respect, trust, and empathy between different cultures and avoid misunderstandings and conflicts arising from cultural differences. Diplomats with cultural competence are better equipped to communicate effectively, negotiate respectfully, and build personal relationships with counterparts from different cultures. Building culturally competent organisations is necessary for promoting diversity and inclusion in diplomacy. Research shows that dealmaking across cultures leads to worse outcomes than negotiations conducted within the same culture, highlighting the importance of cultural understanding in diplomacy.

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Writer by Eric Muhia, International Studies and Diplomacy Graduate Student and Young Diplomat.

22sd June 2023, Kenya 

Category: Diplomacy

Reference: EM22062023D  

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

INTERNATIONAL PROTOCOL & SOFT SKILLS CONFERENCE “THE POWER OF IMAGE”

November 17th 2023 Online Global

Session English: 13:00-16:00 hrs. CET 

Sesión Español: 17:00-20:00 hrs. CET

Amsterdam

YOUR LOCAL TIME 

Fee early bird p.p €40,00 | Regular price p.p €50,00 | Package of 5 tickets €225,00 | Package of 10 tickets €400,00.

Dress code: Business formal.

ABOUT PROTOCOLTODAY

Become a mindful executive with the skills to navigate & operate smoothly around the globe!

Embracing The Power of Image

“We are a capacity development company connecting values, cultures, organisations, individuals and societies worldwide.”

Our rapidly evolving world faces many transformations; the interdependence among organisations, businesses, and individuals is unprecedented.

Among others, image is becoming a leading aspect of our daily life. Image is not who you are but the perception that others have about you!

EAST MEETS WEST
1 DAY  |  2 SESSIONS  |  + 10 SPEAKERS  |  5 CONTINENTS  | 30 COUNTRIES

Objective:

  • An active and engaging vehicle to exchange ideas and learn from world-class experts Insightful discussions about the current trends, practices, and challenges in a global mindset and soft skills
  • A unique platform for professionals worldwide;
  • Engage, exchange ideas and learn from world-class experts;
  • Insightful discussions about using Image as a tool for companies and individual

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GENERAL PROGRAM 13:00 – 16:00 hrs CET Amsterdam

  • H.E. MINAMI Hiroshi, Ambassador Extraordinary and Plenipotentiary of Japan to the Netherlands.

  • Snjezana Maclean, Finance Director at FIPI Image Strategist & Corporate Stylist.

  • Cherin Jallis, International Expert in etiquette and Protocol.

  • Steve Derden, Head of Protocol and Events at NATO.

  • Dr. Arshi Ayub Mohamed Zaveri, CEO | Senior Advisor Royal Family of UAE.

  • Andreas Dripke, Chairman of Diplomatic Council´s Global

  • Prof. Dewanand Mahadew, CEO Director at NewEconomyStrategy.

SESSION ENGLISH

SPEAKERS

Timetable

Mexico City 6:00–11:00hrs | Argentina 9:00–12:00hrs | Amsterdam 13:00-16:00hrs.|Unite Arab Emirates 15:00–20:00hrs |Sydney Australia 22:00hrs–01:00hrs

YOUR LOCAL TIME

Dr. Cherin Jallis

International Expert in etiquette and Protocol.
Topic: Protocol and etiquette: success in cross-cultural differences.
UNITED ARAB EMIRATES

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 SESIÓN ESPAÑOL

PONENTES

Horario

Cd. Mexico 6:00–11:00hrs | Argentina 12:00–15:00hrs | Amsterdam 17:00-20:00hrs.|Emiratos Árabes Unidos 19:00–22:00hrs.

HORARIO LOCAL

Dr. Jorge Navarro

Director de Asuntos Diplomáticos en la Revista Macroeconomía
Tema: Instrumentos de poder blando en la diplomacia pública de América Latina para oportunidades de negocios en un mundo cambiante.
MÉXICO

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Nick Delis 

Vicepresidente senior de negocios estratégicos e internacionales en Five9, Inc.
Tema: El poder de la imagen en los negocios
ESTADOS UNIDOS DE AMERICA

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Viviana Arias

Directora Diplomatura en Cooperación Internacional
Universidad Católica de Córdoba.
Tema: Imagen e interacción empresarial en entornos reales y virtuales.
ARGENTINA

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Sonia Dubey Dewan

Directora en Escuela India de Gestión de Imagen.
Tema: El poder blando es un vehículo para la construcción de la imagen de la nación: el caso de la India.
INDIA

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MASTERS OF CEREMONY & WRITERS

Anastasia Martel

Master of Cermony

United Kingdom

Almendra Pérez

Moderator

Mexico

Carina Herrera

Moderator

Argentina

Wilfredo Pérez

Writter MGM

Peru

Eric Muhia

Writter MGM

Kenia

Carla Esparza

International Relations

Spain

PARTICIPANTS ARE:

CEO’s & Directors | Business Executives & Managers | Experts from Global Organisations | Image & Protocol experts | Social Entrepreneurs | Ambassadors & Diplomats | Government Representatives | Journalists & Reporters | Academics & Students.

SPONSORS

STRATEGIC PARTNER

MEDIA PARTNER