GIFT GIVING AND DOING BUSINESS IN CHINA

DOING BUSINESS IN CHINA I

DOING BUSINESS IN CHINA II

GIFTS

Giving gifts is part of ancient Chinese culture; offering them is a sign of courtesy and good manners, although this custom was only in the private sphere. In the government sphere, gifts are illegal to avoid possible bribes, and there is some circumstantial flexibility in the business and political spheres.

Although this consideration of bribery is no longer widespread, it is possible for someone to refuse a gift (even out of habit, as will be explained later) or to be unwelcome. Some people or groups will not change or adapt to certain changes.

A banquet is the most acceptable if you want to make a gift. An excellent way to give away is an invitation to eat; Generally, this invitation is a form of welcoming. If we are invited to a meal, we must reciprocate our hosts by inviting them to a similar one. This way of reciprocating is a way of following Chinese protocol and being polite in responding to their attention.

Otherwise, we must bear in mind that Western-type gifts are highly appreciated, and more so those that have to do with some traditional or typical gift from the country of origin; that is to say, the best accepted to give to a company are the crafts of our country and the books that speak of the customs, history or geography of the same; (or the region or area from which we come). Additionally, it requires a clear message regarding the type and company we represent. Nothing to give doubts. If in addition to making the gift, we can explain its meaning, which is much better for them. In this way, they find a more excellent justification for it.

Among the most recommended gifts to make on our visit to China, we can indicate the following:

  • If you live in Europe, Cognac or French brandy, whiskey, or any liquor typical of the country;
  • Quality fountain pens or ballpoint pens;
  • Lighters and cigars;
  • Desk accessories, such as calculators or other small electronics for the office;
  • Books of History, Folklore, or Art (better if they refer to our country);
  • Small framed paintings and small sculptures;
  • On certain occasions, a seal could be part of the Chinese hobby;
  • The ginseng is a detail that they appreciate. Above all, if the country of cultivation is our country of origin.

Among the gifts that are not recommended, we can mention:

  • Nothing to do with coins or cash;
  • Cheese is not usually in their diet and, therefore, not a treat they appreciate. It is not a food that they like very much;
  • Wine is also not a very appropriate gift for reasons similar to the previous one;
  • Giving them a basket of fruit means poverty. Even if you have a good friendship, fruit is not a good gift;
  • Just as 4 is a number related to death, the number 40 should not be referred to, and therefore, nothing related to these numbers should be given away;
  • Do not give anything in green (a green shirt, a green hat, etc.). Any clothing that is green means to them that someone in the family has committed adultery;
  • It is discouraged to give watches if the recipient is older. It is a hint that he has little time left to live. The word “clock” implies death, burial, or funeral;
  • Other gifts associated with death or funeral themes are straw sandals and handkerchiefs;
  • Scissors, knives, paper knives, and any other cutting object could insinuate the cutting of relationships or friendships;

There are significant differences between negotiating with private companies or doing it with official organizations and entities. The first ones are much more receptive to changes and adapt better to novelty. In both cases, if we are going to give away, we must do it with enough discretion. The Chinese usually reject the gift at first and can reject it up to three times, but if you insist (because they do it out of courtesy, not to seem eager to receive something), they will end up accepting. Once they accept our gift, they will visibly show their gratitude. In return, it is easy for them to want to reciprocate with another gift. If they do, also out of courtesy, we will have to do a “ritual” similar to the one they do; reject it at first, and accept it after a second or third offer.

We also have to differentiate institutional gifts from individual gifts. Suppose the gift is institutional, from company to company. In that case, it is likely that, for the Chinese, there should be something for everyone, and gifts should not be given only to some of the components of the representation. When gifts are given to an entire group, a negotiation team, or a specific delegation, we will not distinguish between them. Everyone should receive the same type of gift.

If we wish to give a gift to a specific person, it should not involve a personal level, and we will do it in private with discretion, taking care not to inconvenience the rest of the staff. A single general gift for the entire representation must be given in the presence of all. The best thing would be to give it personally at the company’s facilities; the highest-ranking boss or executive; to the highest-level representative of the delegation or leader of the negotiating group with whom we have contact since they have a fairly rigid hierarchical scheme and it would be incorrect to give it to a person of lower status. It is shown to everyone, even if it is only given to the representative or spokesperson. On the other hand, it is better to ensure that we bring enough gifts to reciprocate surprise attention for our visit.

Likewise, if we need to improve the relationship with a delegation, it is allowed to give a small gift to each one, in the order in which they were presented to us. Remember that China’s precedence is very important and deserves much attention.

Gifts are given with both hands and received in the same way, as a ritual that represents an “offering.”

Although it is a custom in the West, photographs of the gifts should not be taken, not even as a souvenir. No photos are taken of the facilities (at least without asking permission). If a gift is given at a general level for the entire representation or company and you want to immortalize the moment, we can do it if the hosts grant permission.

Another recommendation, perhaps the most important, is never to give a gift of great value because it would embarrass the recipient. It always has to be of a moderate value. The reason? There is an order of reciprocity, implying that we force the other party to make the same monetary effort. Usually, an expensive gift will be considered offensive by our eastern counterparts.

Starting by giving away things of value is a significant misstep; Initially, small details are given away. When the negotiations have concluded and a good business relationship has been established, we can think about making some corporate gift of some value.

Another consideration: when going through customs, Chinese officials tend to carefully check all the packages that we try to introduce into the country, especially those that contain food, and they do so with considerable curiosity. If they ask: What is this? or how does this work? We must give as detailed an explanation as possible. They like these explanations.

Small objects almost never cause problems; however, objects of great value could be taken as contraband.

Likewise, wrapping the gift before arriving in China is not recommended, as we will surely have to open it at customs control. We will likely have to unwrap them to display their content. If you have to take the gifts packaged, make it an easy-to-open package. After passing the appropriate inspections, we will do the good packaging at the hotel.

And, in relation to the wrapping, it is as important as the gift. On the one hand, it shows the interest we have placed in it; on the other, the color can give the wrong message. You have to avoid black, white, or blue representing death.

The best color to wrap the gift will be red, which is the favorite and represents luck. Other colors safe from special connotations are pink and gold. If the wrapper is yellow with black letters, it also means something related to funerals and death. However, the colors may have a slightly different meaning depending on our location. With the rest of the colors, you have to be very careful because, in China, most colors have a special meaning.

One of the best options to avoid trouble is to have the gifts wrapped in a store or a hotel unit.

In addition, there are certain superstitions about numbers. A gift with the number eight (eight flowers, eight cups, eight saucers, etc.) symbolizes good luck. For them, the number 6 is the number of concords, which helps solve problems or setbacks and smooth out tense situations. In addition to 4, other prohibited numbers are 73, which means funeral, and 84, which means misfortune, prone to accidents. If you have any doubts about a number, it would be wise to ask to avoid any compromising situation.

As the Japanese (by the way, better not to talk about them, it is not uncommon for them to have a special dislike for them), the Chinese do not open gifts when they are received. Most gifts are not opened in the presence of the giver. They have a habit of opening them in private. However, many business people and executives who know Western customs could open them in our presence as a courtesy.

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Writer by Claudia STOHMANN R. de A. Communicator, speaker, writer, etiquette, and protocol expert. 

16 June 2022, Bolivia 

Category: Business Etiquette 

Reference: CS16062022BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

INTOLERANCE: A WAY OF LIFE?

Intolerance is a synonym for sectarianism, obstinacy, and stubbornness. Because it reveals severe emotional deficiencies, we adapt to living with that wrong way of proceeding. This is, without a doubt, another example of the apathy that characterizes us so much.

We live in a social context that promotes poor development and poor performance. Worse, we accept the intense atmosphere of intolerance that affects human relationships with resignation and bemusement. I am concerned about how quickly it spreads and disrupts our quality of life in the most diverse scenarios. It’s in our blood.

I could go on and on about the numerous everyday situations that indicate growing intolerance. Our ability to understand and accept others is deteriorating. We are in a process that is threatening our survival. However, we are doing little or nothing to change this abrasive environment. We are all part of a vicious circle that no longer deserves to be broken.

We see it in heated arguments between couples or between parents and children, where the arrogance of the highest authority imposes its determination; in companies where the boss considers himself the absolute owner of the truth and refuses to admit discrepancies; in political events, where the inability to cohabit with the adversary is undeniable; and even in supermarket queues. The brand new “stress” that we all claim to be victims of is the ideal ruse to justify our lack of deference.

It is simple to understand the vicious cycle caused by intolerance. It is related to a lack of emotional intelligence, making it easier to understand others’ feelings, cope with work pressures and frustrations, and enhance our ability to work as a team and adopt an empathic attitude. This fusion of interpersonal and intrapersonal intelligence translates into a broad understanding of one’s emotions. It paves the way for stress management and problem-solving in this way.

It is also associated with a lack of openness. The eagerness to consider ourselves “owners of the truth,” regardless of gender, age, or social status, indicates a high level of intolerance. The lack of a democratic vocation influences this nefarious act to accept the thoughts and options of others as valid. It is inextricably linked to empathy deprivation, the extraordinary ability to put ourselves in our interlocutor’s “shoes” to understand him despite our differences. Knowledge and the internalization of social skills are promoted in this manner, making it an important tool in combating intolerance.

It is inconvenient for some people to develop this faculty because it would force them to assume a comprehensive response in situations where it is easier to respond with aggression, alteration, and obfuscation. At the same time, angry behavior instills fear in others. Some people, orphans of self-control, seek this as a defensive mechanism to avoid being subjected to the critical scrutiny of their surroundings. It is common among parents, officials, teachers, and others. An honest examination of human behavior demonstrates this.

In this regard, I would like to reiterate what I said in my article “Tolerance in Etiquette”: “… though it is difficult for us to admit it, we should recognize that we are part of a community where understanding and benevolence are not incorporated into our daily conduct.” We can confirm this by attending a social gathering and observing the behavior of ladies and gentlemen during conversations about emotional or contentious issues such as politics, sports, etc. We see it in the press media, which ostensibly has transparency, objectivity, and serenity to guide citizen opinion.

Intolerance harms our rational condition, impedes social coexistence, sharpens existing conflicts, and exposes our primitive performance. From my perspective, it’s like the tip of an “iceberg,” revealing the extent of our internal narrowness. It is unfortunate to confirm humanity’s inability to consider others and incorporate understanding, consent, good manners, urbanity, courtesy, and plurality as elements to make life viable and peaceful.

Finally, I recommend it with a reflective spirit and the hope of committing ourselves to the well-versed words of Mahatma Gandhi, the lucid pacifist, thinker, and leader of India’s independence: “I dislike the word tolerance, but I cannot think of a better alternative. Love compels us to have the same regard for the faith of others that we have for our own “.

http://wperezruiz.blogspot.com/

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Writer by Wilfredo Peréz Ruiz, an expert in Etiquette and Protocol

15 June 2022, Peru

Category: Business Éthics

Reference: WP15062022BE

Photography: Antonio Janeski 

Review by Eric Muhia, co-editor of the English language 

THE ART OF COMMUNICATION IN BUSINESS

With the high usage of our mobile devices and other forms of media communication, people are shredding their common everyday skills of face-to-face interactions. Some people have difficulties when faced with the task of mingling in a crowd of unfamiliar and sometimes familiar acquaintances. We’d rather send a text message to someone in the same room than hold a personal conversation or avoid communication altogether. 

Good communication skills are still a vital part of our everyday interactions. A good Conversationalist can talk to anyone about anything in a laid-back, casual manner that sets people at ease. They can make a stranger feel like they have known them for years. Some people have a natural “sliver-tongue.” Being prepared with good communication skills will boost your chat in ways that make you a valued party guest or set you apart at a networking event, company functions, or a simple social gathering. For starters, listen more than you talk.

Ironically enough, the key to being a great conversationalist is not in the talking but in the listening. If you are conversing with someone and doing all the talking, you are probably the only one interested in what you say. Listen to what others have to say and listen well. This will also lead to questions you can ask to progress the conversations further. When asking questions, ask open-ended questions. Open-ended questions encourage the respondent to elaborate or provide details in their response. Closed-ended questions with a simple yes or no reply will ultimately send the entire conversation on a downward spiraling dead-end. 

Avoid political and religious topics unless you are attending your political party’s convention or a familiar religious function. Both of these areas deal with personal matters for many people and are not good for light conversations in mixed gatherings. They can sour a mood quickly. Also, keep in mind not to ask questions that are too personal or insulting. You want to make friends, not enemies. 

Take your turn. Whether the conversation is with one person or several, join in. A conversation is a group project with each person playing a part. Don’t just stand around like an eavesdropper. 

Contribute to the conversation. This is prime time to ask open-ended questions if you have nothing to add. On the other hand, don’t overshare or monopolize. It’s not a monologue. 

Everyone should contribute. When you add to the conversation, avoid talking or directing your conversation to only one person. Make eye contact with others in the group. Be careful not to interrupt others. 

Don’t be a Debbie or Donnie Downer. No one wants to engage in a conversation with someone who has nothing but negative comments about everything. People will exit your presence fast! It’s the quickest way to find yourself alone without anyone to engage with. Try to find the positive in the conversation and respond to that. 

Don’t engage in “one-upping.” So, what is one-upping? That is when you try to top someone else’s story. If you have a good story to share, find a way without making the other person feel their story was of no value. Not only is one-upping petty, but it’s also very rude. You may have a terrific story to tell but reconsider at the risk of deflating someone else’s balloon.

Think before you speak. Most foot-in-mount moments occur because of a failure to think before speaking. You never want to be offensive, and you don’t want to embarrass yourself or others. Be careful what you say. You never know who’s listening, nor do you know who others know. 

Be prepared with what to say and not say. Before you attend your event, think of some general topics and questions that will be of interest to anyone. “One of the easiest ways to start a conversation or stay in touch always offers value.” (Kesha Kent, Networking Is Your Superpower). Most of all, be friendly and confident. This will help you to be a savvy conversationalist. 

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Writer by Renita Jackson, Etiquette Specialist

14  June 2022, USA 

Category: Business Etiquette 

Reference: RJ14062022BE    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

THE OVERVIEW OF PROTOCOL AS WE LIVE GLOBALLY

This article is written on the first anniversary of the ProtocolToday Magazine Global Mindset. Its corporate purpose is to share, promote, discuss and publish the principle of protocol worldwide in different sectors and to deliberate on the global mentality.

This is defined as a system of rules that allows individuals, corporations, and systems to act and behave correctly in a formal situation. For example, the protocol has been seen in different cases, such as sports, cultural, social, commercial, diplomatic, and other activities.

S the world became more globally connected and faster, it also became imperative to apply protocol procedures. Otherwise, we will continue to face, shortly, more pessimistic scenarios such as wars in the world. From the diplomatic perspective, mainly those situations are caused by successive disagreements and breaches of protocol. Therefore, the rules are essential to continue driving safely globally, as it is now known as the global village.

Covid-19 was a clear manifestation of the protocol in the proper sense during the pandemic. All nations have adopted the Covid Protocol and have acted together for a common goal. However, the global mentality has played an essential role in putting them all in the same place in the “basket.” So I would emphasize that it is imperative to continue discussing such an important issue directly connected to today’s global mindset.

As a ProtocolToday Academy student, I would like to highlight the importance of protocol, referring to the significant contribution in the field of Diplomacy of the honorable ambassador of Portugal, José Calvet de Magalhães; in his book “The pure concept of Diplomacy.”

The importance of the protocol in the diplomatic field appears as a solid element and a foundation of the concept of Diplomatic Protocol. His book is based on international treaties and protocol documents that govern international relations and organizations, based on the Vienna International Convention on diplomatic and consular relations.

In addition, Ambassador José Calvet de Magalhães was referred to by the letter addressed to British Ambassador George Kennan, in which he stated: “It is particularly important that a book like yours came out precisely at this time; by recent events, especially with the acceleration of electronic communications and the personal travel habits of the ministries, and the head of state, has to raise doubts in certain cases to the public about the traditional institutional values ​​of Diplomacy.” Magalhães, J. (1995): The pure concept of diplomacy: Bertrand Editora.

So, in the above passage, the author mentioned and emphasized the lack of protocols and ethics in some situations, so we can conclude that the protocol is necessary and essential for the stability of the government and to solidify the relationship of trust. Between rulers and ruled.

The protocol is extensive and difficult to summarize in this text. Therefore, this article shows its general and positive impact in a way that helps regulate procedures, conduct, and coordinate business, negotiations, actions, and behaviors that can be observed and implemented in different sectors such as cultural protocol, social protocol, and communication protocol, business, and diplomatic protocol.

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Writer by Luciano Caianda, Student of ProtocolToday Academy

 13 June 2022, Canada

Category: Business Protocol

Reference: LC13062022BP    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

THE HISTORY AND THE ART OF GIVING IN DIPLOMACY

Since late antiquity, diplomacy has been subject to various protocols governing ambassadors’ treatment and behavior. With the gradual spread of new ways of doing diplomacy and the increasing correlation of diplomacy with sovereignty during the sixteenth and seventeenth centuries, questions of diplomatic ceremony in Europe became paramount. Diplomatic ceremonial accordingly developed both as a mechanism for regulating diplomatic interactions and the focal point for intense inter-sovereign competition. It was not until the nineteenth century that diplomatic ceremony began to decline as a point of intense international controversy, though it remains an element of practice in contemporary diplomacy.

History

The exchange of gifts during state and diplomatic visits demonstrates the good diplomatic relations between the states. This also presents a sign of the generosity that is required as a strategy of political representation. Gifts distributed to heads of states and heads of monarchies would be expressed as traditional depending on the recipient’s rank. With gifts distributed to the Kings, they were associated with the ritual act of knighting, or they were given as grateful recognition of rendered services. “On July 23, 1574, the Collegio (the Venetian council of ministers) resolved to commission the ambassadors extraordinary to purchase a magnificently equipped carriage as a gift for the king. As it was to serve his onward journey, the horses were accustomed to carriage harnesses and handsome. To complete the order in a short time, the ambassadors were permitted to appropriate such horses regardless of the owner or social status. Subsequently, the owners were to be paid.”

American Diplomatic Gifting

American diplomatic etiquette during the early national period largely conformed to the dictates of republican simplicity, giving it a certain uniqueness that set it apart from the court etiquette of the Old World. One of the most evident manifestations of the attempt to divorce American diplomatic etiquette and protocol from the traditional and time-honored practices associated with European Court usage involved the giving and receiving of diplomatic gifts and emoluments. In places such as the United States, where diplomacy aims to promote “security, prosperity, democracy, and economic development,” gift exchanges may seem an unusual tactic. Yet, the tradition maintains a place in international relations today.

However, there existed many occasions upon which the governments of Europe gave presents to foreign ministers stationed at their respective courts; the two most common instances were upon the conclusion of treaties and international agreements, and the completion of the foreign ministers varied widely from court to court and from diplomat to diplomat. John Quincy Adams was an expert on such matters, explained that the usual present received by diplomats at the Court of St. James was “ a sum of money, graduated according to his rank, or a gold box, or another trinket of equal value” while at St. Petersburg “this present usually consists of gold snuffbox with the portrait of the Emperor enchased in diamonds, the value of which is proportionate to the rank of the minister and to the degree of satisfaction which the Emperor thinks proper to manifest with his conduct during the mission.”

Most diplomats and heads of the state rely on a specific department to help them choose their presents. In the US, the Office of Protocol’s Gift Unit selects presents with varying degrees of success. In 2014, for example, secretary of state John Kerry gave Russian foreign minister Sergej Lavrov two large potatoes from Idaho. It seemed an unnecessary humiliation for Lavrov, who had already received a questionable gift from Kerry’s predecessor. In 2009, Hillary Clinton, then secretary of state, handed him a replica of a red button supposed to symbolize an easing of tension between the two countries. Yet the word peregruzka that appeared under the button meant “overcharged” and not “reset,” as the Office of Protocol had intended.

European Diplomatic Gifting

European and Mughal rulers and their envoys shared a common ground of diplomatic gift-giving practices shaped by an understanding of what was worthy of giving and of the symbolic power of the given objects. Gift-giving between European monarchies was also unique as it was realpolitik: receiving objects became a manner of securing, or maintaining, a favorable position with a diplomatic counterpart or adversary based on the value of the gift. Gift exchange between monarchs and states of equal standing has a long European history. Gifts would be offered directly at monarchical encounters: more often, they were given as proxy for heads of State. Sixteenth-century diplomacy used all gifts—animals, plates, jewels—along with the new gift of portraits, which were a particularly intimate form of present, affirming identity. Ambassadors, who were now increasingly often residents in London, brought gifts and were rewarded by the Crown. Elizabeth, James, and Charles had to develop tariffs of reward, reflecting the status of an embassy and the honor due to the servants of a foreign prince. Such rewards were matters of political importance, closely scrutinized by domestic and foreign observers.

Why do Diplomats Give Gifts?

A state gift often captures a nation’s essence, chosen for its ability to exhibit pride in a unique culture and people. Gifts of state may showcase fine or folk arts, crafts, or craftsmanship traditions. They may display wealth in precious stones or metals, fine textiles, and apparel. Gifts may draw from a rich heritage of antiques and antiquities or an expressive storehouse of cultural icons. This way, the gift becomes more than a mere formality but a reminder of the special alliance between the gift giver and receiver. Diplomacy comes in many different forms, but one is often forgotten: the long-standing tradition of state officials exchanging gifts. These gifts, meant to “welcome, honor and cultivate beneficial diplomatic relationships,” come in many shapes and sizes but often emphasize the workmanship of local businesses, historical craftsmanship, or local luxuries and materials. Sometimes surpassing the ordinary and requiring stringent accountability, they make us question the role of diplomatic performance, the effectiveness of government oversight, and the impact of symbolism.

Diplomatic gifts can indeed offer a lasting, positive image of allyship. The practice of diplomatic gift-giving overall requires striking a balance; this tradition holds potential for showing off a country’s cultural and material richness and for being a performative, diplomatically sensitive action. Perhaps our affinity for gifts and gifting to others is at the root of this norm. Diplomatic gifts may not be, after all, much different in intent or expectation than birthday gift-giving or any other holiday present. However, given the complicated processes and interactions that they require and the wealth they represent, it may be worth exploring their place among countries attempting to promote democratic and meritocratic values, as well as re-evaluating best practices.

The giver is ultimately the person who will benefit most in the exchange if the present creates an expectation for a gift in return.

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Writer by Eric Muhia, International Studies and Diplomacy Graduate Student and Young Diplomat.

10 June 2021, Kenya

Category: Diplomacy 

Reference: EM10062022D    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

THE ART OF PRESENTING IN A BUSINESS CONTEXT

In the professional field, a protocol is defined as an instrument that facilitates the company’s activity, allowing it to address business projection and execution successfully. This useful tool is required for all corporate training because, without a doubt, it endows it with representativeness, image, values, and entity, enabling its competitiveness and efficiency.

The notorious presence of work meetings, social acts, and other events in which senior executives, business people, directors, and personnel of companies and institutions participate necessitates rules of behavior that allow the preamble of relationships between unknown people in the business environment. In such cases, introductions are critical for establishing a bond or temporary relationship. These are some of the most common protocol actions in official, social, and professional contexts. In this sense, it is unavoidable to emphasize its significance in any field, especially in the complex world of business, providing quality first impressions in any case.

The art of presenting requires a gesture that reveals appropriate manners that allow us to perform a correct performance, regardless of the context. Usually, a third party aware of both agrees to carry out the same action. A good introduction should be followed by a proper greeting and a courtesy address. We must abandon the use of “you” because it implies affinity and instead uses “you” to show courtesy to those introduced to us for the first time. This treatment is appropriate and must be observed when dealing with superiors or other important people in the company. The guidelines established by leaders regarding the treatment that all employees in the company must receive are also important.

There is no legal requirement in Spain to know how to be and act in professional relationships, such as in courtesy presentations. Nonetheless, social customs reflect the organization’s corporate values. The protocol, in this case, organizes courtesy in the conversation through preliminary introductions. We must consider specific circumstances that constitute appropriate behavior in its proper use, providing an excellent letter of introduction to the person who performs it.

When presenting people who hold a position or rank, the person’s function must be provided first, followed by the name and surnames. The mention of the former is more important than her name or surname because it allows relationships to be hierarchized based on the status held. For example, “Mr. Director, I present to you Mr. Antonio Goicoechea, the new head of Communications…” If we don’t include their positions, we won’t be able to tell them apart and will give them the same status. “Mr. Ziga, this is Mr. Goicoechea,” let’s see.

Regarding the presentation order in these cases, there is a general trend, which is completely acceptable, that the one with the lowest rank should be presented to the one with the highest rank. In this regard, I offer some fictitious examples developed in the business and social spheres: The host introduces two of his guests at a company event: the president of Unión Fenosa and Mr. Carlos Azcuénaga. “…D. José M. a, please allow me to introduce you to our company’s CEO, Mr. Carlos Azcuénaga.” Mr. Azcuénaga, Mr. José M.a Anzoátegui, President of Unión Fenosa.” The host of the cocktail party introduces two of his guests: the president of Unión Fenosa and the German Ambassador to Spain. “…Mr. Ambassador, please allow me to introduce the president of Unión Fenosa, Mr. José M.a Anzoátegui: Mr. Anzoátegui, Mr. Heinrich Bielich, Ambassador of Germany in Spain.”

However, I must emphasize that, depending on the case, this “order” can be varied, which is still flexible, and adapt to each situation-specific due to the pure functionality of the business, which is also added a logical courtesy. In this regard, I echo the words of Mr. Fernando Fernández, current director of Institutional and International Relations at the Council of State, a great Spanish expert on the subject with whom I had the privilege of studying for my master’s degree. “… I respect this practice, but my experience forces me to say that when there are high-ranking authorities present, we always address the highest-ranking authorities first, and even more so as delegations so that they have the opportunity to meet the head and members of the other delegation, the people who accompany you if they deem it appropriate.” It is delicate to present positions of a company or institution and then leave for a while, such as a minister or the president of a bank or company.

In client presentations, contrary to social etiquette, we must first refer to the company member we belong to before mentioning the client or guest.

If one or both have such a condition, we must mention it in presentations between company colleagues. Otherwise, it is acceptable to use their full names and surnames while also mentioning the department in which they work. In a formal setting, it could be: “…Ms. Alsogaray or Ms. Marta, I present to you Mr. Carlos Uriburu, the new colleague from the Human Resources department. “Depending on the affinity between the partners, the word “you” could be used.

The omission of a well-known personality’s name is permitted in presentations because mentioning it could detract from the due importance unless it is presented to a person who works in a completely different or foreign field. Similarly, depending on the situation, it is unnecessary to indicate his position because it is not always appropriate to say: “The President of the Government, Mr. Sánchez,” when he is well known for his function.

In this process, in which the performance of business relationships must be properly developed from its preamble, it is helpful to connect these lines with the words of Mao Zedong, former president and founder of the People’s Republic of China: “For the long journey of a thousand miles, we must take the first step well.”

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Writer by María Amorós, Expert in Protocol and Institutional Relations

03 June October 2022,  Spain

Category: Business Protocol

Reference: MA03062022BP

Translation and review by Eric Muhia     

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

PROTOCOL: STATE VISIT IN PERU

En estos tiempos, no saber de principios de NETiqueta, es prácticamente equivalente a no saber leer o escribir, dado que es la forma en la que nos comunicamos en los últimos años y hacerlo de manera incorrecta, nos puede ocasionar muchos problemas.

Aunque parezca increíble y a pesar de que este término fue tomando forma hace casi 30 años, mucha gente aún no lo conoce y si han oído hablar de él, no le han prestado en muchos casos, la atención necesaria.

Gracias a la evolución de las redes, la difusión de las muchas normas de esta área de conocimiento no se hace tan complicada como hubiera sido un proceso de alfabetización en siglos pasados; sin embargo, es difícil encontrar a gente capaz de reconocer que tiene mucho que aprender en relación a esta rama, ya sea por falta de humildad o porque cuesta creer que es necesario manejar principios de comportamiento para algo tan sencillo como escribir y hacer uso de los variados recursos que la tecnología facilita hoy en los dispositivos electrónicos que tenemos a nuestro alcance.

Es imperioso que se convierta en una materia académica, pero hasta que eso ocurra en el mundo entero, vamos paso a paso buscando profundizar en cada uno de los aspectos que involucran el amplio conocimiento de la NETiqueta bajo un enfoque global empresarial. Para dar inicio a esta tarea, nos abocaremos a la publicación “Netiquette”, libro de Virginia Shea que muchos conocen, en el que se dio a conocer por primera vez “The 10 Core Rules of Netiquette” (Las 10 Reglas básicas de comportamiento en la Red) hace 27 años atrás, en 1994. ¡Empecemos!

Recuerde al humano.

En la comunicación en línea, es muy fácil olvidar que hay un ser humano que va a recibir nuestros mensajes o, alguien detrás de las palabras que leemos. Es sencillo responder a un comentario negativo porque se lee en una pantalla en lugar de mirar a los ojos de una persona. Existe una especie de “libertad” implícita y mal llevada, que muchas veces alienta a actuar o escribir, sin medir consecuencias de manera prudente.

Al no ser un medio presencial, no sabremos con certeza el tono, la emoción, la intención, la expresión del que transmite y recibe un texto o inclusive, la intensidad de un mensaje y esto, puede llevarnos a malas interpretaciones con consecuencias graves e irreversibles.  Una mala interpretación, crea una pésima imagen de alguien que ni siquiera se conoce – (En la red, “la primera impresión” tiene más fuerza que en el mundo presencial) – puesto que la manera de expresarse, la forma de respuesta, la atención prestada, la diligencia y otros aspectos de comportamiento, marcan pautas importantes en la percepción de quien nos lee, más aún en el mundo de los negocios. 

Tenemos que entender que una mala comunicación en línea, además de mostrar una imagen negativa o equivocada, podría romper con relaciones, destrozar una reputación o crear conflictos grupales importantes.

No es extraño que, en el mundo empresarial de hoy, las juntas se hayan convertido en informes por correo electrónico, videollamadas o videoconferencias y que los instructivos y llamadas de atención que se debían dar de forma personal, ahora se den mediante un mensaje de chat o una comunicación en línea. De la misma manera, los grupos de chat corporativos, son algo tan cotidiano, como la necesidad de un registro de Recursos Humanos y aquí, debemos preguntarnos si el o los administradores de dichos grupos, tienen la capacidad para consolidar a ese grupo de gente, con las características y habilidades de un Relacionista Público; comprendiendo que está en ese puesto, no sólo para agregar o eliminar participantes y tal vez bloquear o censurar ciertas publicaciones.  Su función requiere de mayor responsabilidad, dado que está a cargo de varias personas que no pueden verse entre sí y que, por una inclinación cerebral negativa ante un sistema de comunicación que no brinda la claridad de lo que se dice y se quiere decir, van a tender a mal interpretar o mal reaccionar ante una infinidad de mensajes o instrucciones ambiguas que llevan a una serie de disgustos y dificultades que no siempre son fáciles de subsanar.

Por otro lado, no nos olvidemos que toda persona tiene derecho a privacidad y tiempo libre, por lo que, considerar que el chat de la empresa es una extensión de la oficina, es un grave error.  Se deben respetar los horarios y días libres, fuera de horario laboral y los administradores de grupos empresariales o los jefes, deben conducirse bajo normas de respeto y del emblema de dar a los demás, la misma consideración que esperamos para nosotros.

Es necesario recalcar, que el contacto en línea, no permite una comunicación implícita, por lo tanto, se torna ambigua y es fácil ofender u ofenderse. Existe un gran riesgo por el sesgo de negatividad que nuestra mente programa para interpretar la ambigüedad como negativa. Nuestros mensajes deben ser pensados con cuidado para ser enviados y se requiere de una mente abierta para leer los recibidos. ¿A quién no le ha pasado vivir el miedo del fantasma del mensaje que no llega con la idea de que es un mensaje desagradable? Y cuando llega, si el mensaje es ambiguo, nuestro cerebro va a divagar hacia la peor interpretación posible.  Por esto, es importante trabajar para asumir una intención positiva de parte de nuestro emisor y dar una interpretación positiva al leer. Si tenemos la convicción de que tiene un trasfondo negativo, hagamos una pregunta explícita en la forma más respetuosa posible, para salir de dudas.  Bajo todas estas consideraciones, tenemos la obligación de apuntar a una ambigüedad mínima o nula en nuestros mensajes con una actitud transparente y confiable.  El sarcasmo, puede ser genial para muchos y en muchas ocasiones, pero el chat no es el canal adecuado.

Una pared de contención, es pensar si nuestras palabras escritas, podrían ser manifestadas de frente. Es muy fácil escribir palabras o comentarios negativos porque no vamos a ver la expresión de desagrado, ira, frustración o inclusive dolor, de quien los recibe. Si la respuesta es no, revisemos y re escribamos hasta que tengamos la certeza de que no estamos enviando algo que realmente no deseamos enviar. Cuando los mensajes involucran emociones, será mejor esperar que pase el tiempo y si es indefectible, optar por el mensaje cara a cara o el teléfono. Si existe una circunstancia extrema en que debamos manifestar algo que sabemos, no hará feliz al receptor, tratemos de que nuestro mensaje transmita a cabalidad lo que se requiere expresar y así, evitar mal interpretaciones, como es el caso de una llamada de atención o un despido que no se puede dar de forma directa, por problemas de distancia o conexión.

Tomando en cuenta la condición humana de nuestros receptores, no enviemos mensajes ofensivos o fuera de lugar, que pueden ser guardados y divulgados.  Recordemos que una vez que enviamos, perdemos el control de a dónde pueda llegar.  Seguramente la persona agraviada, se sentirá en el derecho de dar a conocer la ofensa si las circunstancias lo requieren, llegando inclusive a estratos legales como pruebas difamatorias u otra tipificación mayor. Está el caso de Oliver North, usuario del sistema de correo electrónico de la Casa Blanca, PROFS, que de forma ingenua y diligente eliminaba notas incriminatorias que mandaba o recibía, pero ignoraba que, en otro lugar de la Casa Blanca, los encargados de sistemas, almacenaban dichas notas que fueron luego usadas como evidencias en su contra en el juicio en el que fue condenado.

Para cerrar, está la referencia del mundo comercial, en que el chat se ha convertido en el canal favorito de los clientes, por que facilita respuestas instantáneas y, cuando es un chat en vivo, se muestra un lado “humano” como parte de la marca corporativa. Adicionalmente, se ha comprobado, que las empresas que ofrecen servicios adecuados de chat, tienen un crecimiento del 6%.

En el lado opuesto, está un 47% de consumidores que se queja por no tener una experiencia positiva de chat y no se debe a las respuestas que pueda dar la persona encargada de informar o atender, sino, a cómo las escribe o manifiesta, lo que puede desmejorar la experiencia del cliente en un amplio porcentaje.  Esa mala experiencia puede tornarse aún más dramática, si la persona encargada de la atención en chat no tiene los conocimientos de NETiqueta en cuanto a atención y servicio en redes se refiere; y dicha experiencia podría convertirse en desastrosa por no tener la capacidad de asumir que se está tratando con un cliente que manifiesta una necesidad, en muchos casos, cargada de emociones que no podemos ver, pero, que se deben prevenir respondiendo con las medidas necesarias. El no hacerlo por falta de conocimiento, ocasiona un gran perjuicio en el crecimiento empresarial, pero este tema, será tratado ampliamente, en otro acápite.

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Writer by Wilfredo Pérez, Teacher, communicator, and consultant in protocol, ceremonial, social etiquette, and public relations.

3 June 2022, Peru 

Category: Business Protocol 

Reference: WP03062022BP

Translation and review by Eric Muhia

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

SESSION ON BUSINESS PROTOCOL & ITS GLOBAL IMPACT

1st  July 2022
Session 1 English: 14:00- 16:30 hrs CET (The Netherlands)  
Sesión 2 Español: 17:00 – 19:30 hrs CET (Los Paises Bajos)
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Mode: Online
Dress code: Business Casual
Free Admission 

MAGAZINE GLOBAL MINDSET

MAGAZINE MENTALIDAD GLOBAL

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In collaboration with ProtocolToday Academy of Protocol & Soft Diplomacy 

 

Let’s celebrate the first anniversary of Magazine Global Mindset & VIP Special Edition!

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ProtocolToday© Magazine in English and Spanish aims to reach and connect executives, diplomats, entrepreneurs, consultants, students, and professionals who aspire to a career in cross-border operating organizations.
This Magazine offers you a space to develop knowledge in diplomacy and soft skills and protocol to add value to your professional career and be the best place to promote your company internationally.
ProtocolToday Academy & the International Writers students share articles, academic research, applied research, and self-reflection on international business diplomacy and protocol, global cultural intelligence, international business etiquette, and business ethics.
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SPEAKERS SESSION 1

14:00- 16:30 hrs CET (The Netherlands)

YOUR LOCAL TIME

Prof. Dr. Dewanand Mahadew

Managing director of NewEconomyStrategies, Dean of International Business Development Academy

Theme: Impactful communication in international business

THE NETHERLANDS

Adriana Flores, MA

Publisher and Editor at Magazine Global Mindset and Expert in Protocol & Soft Diplomacy 

Theme: The power of image in international business protocol and etiquette

THE NETHERLANDS

Eric Muhia

Co-Editor English language and Writer at Magazine Global Mindset, Young Diplomat and Graduate Student International Studies and Diplomacy.

Theme: History and art of giving in diplomacy

KENYA

Renita Jackson

International Writer at Magazine Global Mindset and Etiquette Specialist

Theme: Conflict etiquette

USA

Jorge Prado

International Writer at Magazine Global Mindset and Specialist in Protocol and Events

Theme: Corporate protocol

PERU

Kruti Shah

International Writer of Magazine Global Mindset and Image Consultant and Etiquette Specialist

Theme: How to walk, talk and behave around the world.

INDIA

Luciano Caianda

International Writer at Magazine Global Mindset and Participant of ProtocolToday Academy.

Theme: The overview of protocol globally 

ANGOLA

PONENTES SESIÓN 2 

17:00 – 19:30 hrs CET (Paises Bajos)

HARARIO LOCAL

Prof. Dr. Dewanand Mahadew

Director general de NewEconomyStrategies, Decano de Desarrollo de Negocios Internacionales

Tema: Comunicación que impacte en los negocios internacionales

PAÍSES BAJOS

Adriana Flores, MA

Editor de Magazine Mentalidad Global y experta en protocolo y diplomacia

Tema: La importancia de desarrollar habilidades de mentalidad global en los negocios

PAÍSES BAJOS

Wilfredo Pérez Ruiz

Co-editor idioma Español y Escritor Internacional de Magazine Mentalidad Global y Experto en Etiqueta y Protocolo

Tema: La escritura como instrumento de persuación

PERÚ

Lic. Gerardo Correas Sánchez

Presidente del grupo EIP

INVITADO ESPECIAL PARA MAGAZINE MENTALIDAD GLOBAL

Thema: El nuevo protocolo en la empresa del siglo XXI: protocolo para mejorar el beneficio

ESPAÑA

Claudia Stohmann R. de A

Escritora Internacional de Magazine Mentalidad Global y Experta en Etiqueta 

Tema: Principios y fundamentos para un comportamiento apropiado

BOLIVIA

Daniel Delmás

Escritor Internacional en Magazine Mentalidad Global y Especialista en Protocolo

Tema: Definición de protocolo sustentada en literatura científica

ESPAÑA

Gustavo Caballero

Escritor Internacional de Magazine, Periodista, y Especialita en Ceremonial y Protocolo 

Tema: El Protocolo como herramieta estratégica de comunicación.

ARGENTINA

JOURNALIST  AND MASTER OF CEREMONY 

Wilfredo Pérez Ruiz

Journalist of Magazine Global Mindset The Netherlands

PERU

Aura Barajas

Master of Ceremony  and Coordinator of Communication by ProtocolToday

MEXICO

PARTICIPANTS ARE:

  • Young diplomats;
  • Young businesspeople;
  • Government Representatives: Ambassadors, Diplomats, Honorary Consuls & Embassy Staff;
  • Business Professionals: Entrepreneurs, Consultants, Business Development Professionals;
  • Executives & Professionals: National & Local Government Officials, City Marketing & Investments Promotion Executives | International Organizations Staff;
  • Professionals are active in the Hospitality & Tourism Industry;
  • Exporters, Students, and professionals aspire to a career in cross-border operational organizations.
REGISTRATION

PERCEPTION ABOUT SUCCESS

Success is related to the conclusion of notable professional performances in our society. Consequently, there is a perception that it should be reflected in the possession of material goods, status, power, fame, and other components. For this reason, it is convenient to develop a discrepant notion.

It is common to meet people -of all ages, origins, and conditions- who work, save and struggle to achieve it. There is the mistaken impression that Success is distant, unattainable, and, by the way, is associated with comfort and social prestige.

The prosperous Mexican tycoon Carlos Slim Helú -one of the richest men in the world- offers an interesting, simple, and different appreciation: “Success has nothing to do with what many people imagine. It is not due to the noble and academic titles, nor to the inherited blood or the school where you studied. It is not due to the dimensions of your house or how many cars fit in your garage. It’s not about whether you’re a boss or a subordinate; or if you are a prominent member of social clubs. It has nothing to do with the power you wield or if you are a good administrator or speak beautifully if the lights follow you when you do it. It is not because of the clothes or if you put the dazzling acronyms that define your social status after your name. It’s not about whether you’re an entrepreneur, speak multiple languages, or are attractive, young or old.”

Likewise, in his letter to the university community (1994), he presents a profound and truthful reflection: “… Success is not doing things well or very well and having the recognition of others. It is not an external opinion; it is an internal state. It is the harmony of the soul and its emotions, which needs love, family, friendship, authenticity, integrity”.

From my point of view, the compliments, promotions, and distinctions received at a professional and work level are not always synonymous with Success. Relating it to the external is a mistake. Its full achievement is observed in the inner world of each one of us. In our personal, spiritual being and, therefore, in the attitude assumed towards life.

I like the words of the Mexican intellectual José Luis Barradas Rodríguez: “Being successful in the little things you do lifts your spirits and self-esteem and prepares you to be successful in the big things you do.” There is the central point of my reflection. Victory begins with achievements and conquests forged by perseverance and commitment inspired by self-esteem.

Purify the internal sphere of fears, suspicions, obstinacy, grudges, complexes, and negative feelings that contaminate the positive vision of tomorrow and, therefore, slow us down. Let us be able to carry out an intense internal cleaning to achieve our development and growth.

Let us avoid worrying about the external, as is usual in third-world societies. An expert with outstanding academic degrees, a good salary, car of the year, large credit cards, the latest fashions, and a member of representative social clubs, yet overwhelmed by hatred, conscience, prejudice, frustration, and family heartbreak. , etc. Will it be successful? Those who do not know the details of their sphere could probably envy their “success.”

Let’s avoid placing this qualification on a mortal only because of his labor and economic merits. Let’s look beyond what is related to work to assess other areas -we do not perceive with the naked eye- and judge what has been achieved by our peers. Let us be diligent and profound in our observations. Also, let’s take what they can make us believe about our supposed triumphs with serenity.

On more than one occasion, I think of its complex definition. Each one has, with all rights, their evaluation and interpretation that is reflected in the actions destined to achieve Success. One man may believe that Success has a job, another being a general manager, and a third becoming the company’s owner. What is questionable is necessarily “uniformizing” Success with the superficial, material, and monetary, without considering what life offers to achieve personal improvement beyond competitiveness in the labor market.

A few weeks ago, two of my students from the San Ignacio de Loyola Institute (ISIL), Allinson Liza and Fiorella Larrea -students full of commitment, talent, hope, goodwill and who feed our illusion in teaching- asked me: Which do you think What is the factor for Success? I answered: “I believe that Success is in a sum of small details. If they remember her when she leaves; if you leave a positive mark in this life; if along its path it shed seeds and others picked them up; if more people consider you their friend than those who you suppose to be their friends; if he manages to get up every day with a clear conscience, exhibiting clean hands and pockets; if you have inner peace and enjoy your work, you are successful. In such a way that my definition differs from the one that, by custom, is had in our environment”. Welcome Success, dear reader.

http://wperezruiz.blogspot.com/

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Writer by Wilfredo Peréz, teacher and consultant in organizing events, protocol, professional image, and social etiquette.

31 May 2022,  Peru 

Category: Business Etiquette 

Reference: WP31052022BE    Photography: Aziz  Acharki

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”