THE VALUE OF CULTURAL COMMUNICATION IN PUBLIC SPEAKING

INTERCULTURAL COMMUNICATION

Public speaking is serious business for politicians.

Where did it go wrong for President Macron and former immigration minister Peter Dutton?

The Advertiser stated in September 2015, while attending the Pacific Island Forum hosted by Papua New Guinea, “Noting that a meeting to discuss refugee resettlement was running a little late.” Mr Dutton joked that it was on “Cape York time,” to which Prime Minister Abbott responded, “We had a little of that up in Port Moresby.” A media blunder.

In May 2018, French President Emmanuel Macron called Australian Prime Minister Malcolm Turnbull’s wife “delicious.” Unfortunately, the two leaders’ conversation was lost in translation. Delicieux can also mean delightful in French. It’s worth noting that the Australian and French media outlets addressed this media blunder in very different ways. According to France 24, “Australia’s prime minister said on Thursday that his wife was ‘flattered and charmed’ to be described as ‘delicious’ by President Emmanuel Macron, a compliment that has sparked lighthearted speculation during the French leader’s first official visit.” The full-page cover of the Sydney-based Daily Telegraph featured Macron’s head superimposed with the French-inspired lothario comic ‘Pepe le Pew.’ The two opposing views on the French president resulting from one speech gaffe are intriguing.

Speaking to the media, at events, and in other capacities is part of the job of a CEO, minister, or governor. Leaders in government or business receive intensive training to represent their organisations, specialising in different types of communication and interacting with the media. Delivering key messages, anticipating questions, crisis management, learning to be in control, body language, video production, answering questions diplomatically, and avoiding common pitfalls such as journalist tricks and hard-hitting questions are all part of training. It only takes one lousy interview to ruin your reputation. Did the leaders’ reputations suffer as a result of their mistakes? No, they all reacted quickly, thanks to their media training. Perhaps some etiquette awareness training would have prevented the headlines. Did Macron’s team conduct cultural research on Australian culture and check for translational issues?

Could the former Australian ministers have used cultural awareness as a guide and remembered Ronald Reagan’s fate with a microphone in the 1980 election debate? Yes, the answer is unequivocal.

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References: 

https://www.france24.com/en/20180503-australia-first-lady-lucy-turnbull-flattered-macron-delicious-faux-pas   

https://www.adelaidenow.com.au/business/breaking-news/dutton-faux-pas-offends-islanders/news-story/12ed0f87b7c45dcebeb92e671551048d

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Writer by Elizabeth Soos, specialist in Etiquette

31 August 2022, Australia

Category: Cultural Intelligence 

Reference: ES310822CI    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

PRESS RELEASE BY NEWSPAPER REFORMA, CAPTANES. MEXICAN ENTREPRENEURS DEVELOP GLOBAL MINDSET SKILLS TO EXPAND INTO NEW MARKETS

MEXICAN AND FOREIGN ENTREPRENEURS DEVELOP GLOBAL MINDSET SKILLS TO EXPAND INTO NEW MARKETS

Mexico City, 7 August 2022.

According to Adriana Flores, Executive Director of ProtocolToday, based in the Kingdom of the Netherlands, thirty women entrepreneurs and executives were trained to do business in Europe and Asia through the acquisition of international protocol skills, with which they will seek to open further the export horizons and services offered by Mexican companies abroad.

“In Mexico, the female sector that directs or is in charge of companies that seek to expand their products and services, but in many cases fails to make the great leap, so it requires establishing identification and communication with foreign entrepreneurs, and for this, you must know the cultures, business protocols, and negotiation systems of your potential partners in other countries,” professor Adriana Flores explained after completing an international protocol training cycle.

“It should be noted that, according to INEGI (Instituto Nacional de Etadistica y Geografía), the value of merchandise exports in April 2022 was 47,479 million dollars, with 43,655 million dollars of non-oil exports and 3,825 million dollars of oil companies.” In contrast, merchandise imports were 49,364 million dollars during the same period, representing a 25.7% annual increase. These findings highlight the importance of fortifying Mexico’s trade relations through assertive trade protocols.

“Mexican businessmen and women have great potential in the foreign market, but they must be able to negotiate with foreigners because doing business with the Chinese is not the same as doing business with Europeans, Americans, or Japanese, and even how to do business in Latin America,” Adriana Flores explained.

“Businessmen and diplomats must be prepared, in terms of protocol, for example, preparations for work team meetings, bilateral, trilateral, or multilateral business or international agreements; from what kind of gifts, dress codes, and even the food that should be served in these meetings,” Adriana Flores explained.

He also stated that he was able to train businessmen and women from Querétaro and Mexico City “as these entrepreneurs seek to explore or expand assertively to the national and international market.”

In addition, he stated, “Currently, ProtocolToday has trained around 300 entrepreneurs in several countries and is certified by the CPD (Continuing Professional Development), Standards Office UK, “Proof It’s Training You Can Trust,” to provide the best service at an international price and assist organisations in conducting a successful business because Mexico needs to strengthen its commercial relationships and open more business niches abroad now more than ever.”

For its part, the Honoris Causa Foundation, “United for a Better World,” presented Adriana Flores with the organisation’s Ibero-American Medal for her role as an agent of change and support for Mexican business abroad; she was appointed president in the Netherlands and leader in Ibero-America.

DHC Marco Tardelli, International President Fundación Honoris Causa DHC, was present at this act. Enrique Michel Velasco, FHC’s President of the Board of Directors, DHC Raquel Bessudo, Vice President of the Board of Directors, and DHC Marco Tardelli, FHC’s International President. Diplomatic and commercial representatives from the Netherlands and Saudi Arabia also attended.

In this event, the Foundation’s exhibitors agreed to express the winner’s critical contribution to promoting Mexican culture and business in Latin America, particularly in the Netherlands.

ProtocolToday Academy of Protocol & Soft Diplomacy 

Mexican and Foreign Entrepreneurs develop a Global Mindset Skills to Expand into New Markets.

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Writer by Alvaro Cedillo, journalist and CEO 

7 August 2022, Mexico

Category: Press Release, Business Protocol 

Reference: AC07082022MX    

“Somos una empresa de desarrollo de capacidades que conecta valores, culturas, organizaciones, individuos y sociedades en todo el mundo”

MEXICAN AND FOREIGN ENTREPRENEURS DEVELOP GLOBAL MINDSET SKILLS TO EXPAND INTO NEW MARKETS

August 3 and 4, 2022,  Exclusive Club de Expotadores, Mexico City

Mexican and foreign businesswomen have completed a two-day Executive Business Diplomatic Skills program to develop Global Mindset skills to Expand into new markets.

The Mexican business community, the government, and other stakeholders that drive and impact the national and local economy must be prepared and trained to deal with foreign business people, ambassadors, and other VIPs;

Knowledge of International Cultural Intelligence, Protocol and Etiquette (international) are essential tools to develop your skills (Soft Skills) and understand the mechanisms of new ways of doing business.

A few topics were:

Entrepreneurs from the public and private sectors were present:

Export, Diplomatic,  Journalist, Private university, Dutch chamber of commerce in Mexico Holland House.

among others.

Few testimonials:

“The clarity and punctuality of the information, the conclusion of the master Adriana Flores was what I liked the most.”

“Adriana’s clarity and the warmth of the entire team are more than a course; it is a complete experience of life.”

“As a result of this training, I changed my whole vision of life.”

“It has been such an enriching experience that practically all knowledge is applicable. Congratulations!”

“As a result of the training, improve my etiquette, protocol, diplomacy and communication skills to improve the image I project.”

Our special thanks to:

Mrs Paula Alatorre and team, and Club de Exportadores, Mexico City.

ProtocolToday is a capacity development company specializing in connecting values; culture throws soft power en protocol based on an understanding of the use of soft and hard power in de public and private sectors around the world, taking care of the image to work naturally. ProtocolToday enables organizations, embassies and individuals to meet the needs and expectations at national and international stages in the public and private sectors. Our masterclass training programs allow your staff to represent themselves and the organization with excellence and distinction.

All our programs and services are designed to share tailored information and “bridge” gaps.

Accreditation by CPD (Continuing Professional Development)  Standards Office UK.

Proof It’s Training You Can Trust! 

ProtocolToday Academy of Protocol & Soft Diplomay

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Our special thanks to:

Mrs Paula Alatorre and team, and Club de Exportadores, Mexico City.